Receptionist

Sanctuary Group; Kingswear; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Paid volunteering days

Annual leave purchase scheme

Company-funded training

Flexible working options

Inclusive culture

Free meals

Exclusive retail discounts

Job summary

Bayards Court welcomes a Receptionist to greet residents, families and visitors, manage calls, and provide day-to-day admin support to keep the home running smoothly.

You will be the first point of contact, requiring good English, strong customer care, and an inclusive approach. Sanctuary Care offers generous rewards and flexible working options to support your well-being.

Qualifications

• Experience in customer service and some administrative work
• Good written and spoken English; strong communication and customer care skills
• Positive, inclusive approach to clients
• Awareness of the needs of older people
• Ability to keep accurate records and share relevant information clearly

Responsibilities

• Welcome and assist residents, families and visitors professionally
• Handle calls, enquiries and correspondence; direct to appropriate colleagues
• Keep reception area tidy and welcoming
• Provide admin support, maintain records and assist with scheduling
• Respond positively to complaints and service issues
• Support communications, marketing and event coordination
• Manage visitor access and uphold security protocols
• Foster a positive environment aligned with Vivant Care values
• Experience in customer service and some administrative work
• Awareness of the needs of older people
• Good written and spoken English; strong communication and customer care skills
• Positive, inclusive approach to clients
• Ability to keep accurate records and share relevant information clearly

Skills

Customer service

Administrative tasks

English proficiency

Communication

Job description

Select how often (in days) to receive an alert:

Department: Health and Social Care (Administrative Staff)

Closing Date:

Requisition: 229213

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£14.09 per hour

30 hours per week

The first smile that sets the tone

As Receptionist at Bayards Court, you’ll be the friendly face that makes every visitor feel welcome and every call feel personal. From greeting guests to managing enquiries and supporting the team with day-to-day admin, you’ll keep things running smoothly at the heart of the home.

This role is all about creating a great first impression and being the go-to person for information and support. If you’re organised, approachable and love helping people, you’ll thrive here.

Your role

• Welcome and assist residents, families and visitors professionally
• Handle calls, enquiries and correspondence; direct to appropriate colleagues
• Keep reception area tidy and welcoming
• Provide admin support, maintain records and assist with scheduling
• Respond positively to complaints and service issues
• Support communications, marketing and event coordination
• Manage visitor access and uphold security protocols
• Foster a positive environment aligned with Vivant Care values
• Experience in customer service and some administrative work
• Awareness of the needs of older people
• Good written and spoken English; strong communication and customer care skills
• Positive, inclusive approach to clients
• Ability to keep accurate records and share relevant information clearly

Your rewards

You deserve more than the basics. That’s why, alongside20 days’ annual leave (plus bank holidays),occupationalsick paylinked to length of service, andpension contributions, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements,paid volunteering days, andannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Free mealson long shifts
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – please get in touch for more information.

Why Vivant?

With over 25 years of experience from Sanctuary Care behind us, Vivant Care is built on a foundation of trusted expertise and a bold vision for the future of care. When you join Vivant Care, you’re not just stepping into a role – you’re helping shape a new standard for later-life living.

Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams atwww.vivant-care.co.uk/jobsor follow us on socials.

#EnrichingCare

Before you apply

• We’re currently only accepting applications from those with the right to work in the UK.
• If you’re applying internally, please use your internal careers account to submit your application.
• We may receive a high volume of applications and reserve the right to close this advert early – so don’t miss out, apply as soon as you can.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An ehanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Vivant Care is a subsidiary of Sanctuary Housing Association, an exempt charity.

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Receptionist, Customer Service, Administrative