Receptionist

Sanctuary Group; South Hams; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Health and wellbeing support (Aviva, E

Company‑paid life insurance

Parental leave & volunteering days

Career development opportunities

Flexible working options

Free meals on long shifts

Retail discounts and Cycle to Work

Job summary

Vivant Care in the United Kingdom is seeking a Receptionist for Bayards Court to greet residents, families and visitors and manage enquiries with a friendly, professional manner.

You will perform light admin duties, maintain records and assist with scheduling while upholding safety and security protocols; the role values inclusivity and excellent customer care.

Qualifications

• Experience in customer service and some administrative work
• Good written and spoken English; strong communication and customer care skills
• Awareness of the needs of older people
• Inclusion is a core value; Disability Confident status and related commitments

Responsibilities

• Welcome and assist residents, families and visitors professionally
• Handle calls, enquiries and correspondence; direct to appropriate colleagues
• Keep reception area tidy and welcoming
• Provide admin support, maintain records and assist with scheduling
• Respond positively to complaints and service issues
• Support communications, marketing and event coordination
• Manage visitor access and uphold security protocols

Skills

Customer service

Communication

Administrative work

Record keeping

English proficiency

Inclusive approach

Older people awareness

Job description

As Receptionist at Bayards Court, you'll be the friendly face that makes every visitor feel welcome and every call feel personal. From greeting guests to managing enquiries and supporting the team with day-to-day admin, you'll keep things running smoothly at the heart of the home. This role is all about creating a great first impression and being the go‑to person for information and support. If you're organised, approachable and love helping people, you'll thrive here. Your role

• Welcome and assist residents, families and visitors professionally
• Handle calls, enquiries and correspondence; direct to appropriate colleagues
• Keep reception area tidy and welcoming
• Provide admin support, maintain records and assist with scheduling
• Respond positively to complaints and service issues
• Support communications, marketing and event coordination
• Manage visitor access and uphold security protocols
• Foster a positive environment aligned with Vivant Care values
• Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. We work closely with the Home Office in order to prevent illegal working. An ehanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
• Experience in customer service and some administrative work
• Awareness of the needs of older people
• Good written and spoken English; strong communication and customer care skills
• Positive, inclusive approach to clients
• Ability to keep accurate records and share relevant information clearly
• Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status., Why Vivant? With over 25 years of experience from Sanctuary Care behind us, Vivant Care is built on a foundation of trusted expertise and a bold vision for the future of care. When you join Vivant Care, you're not just stepping into a role - you're helping shape a new standard for later-life living.
• Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at www.vivant-care.co.uk/jobs or follow us on socials.

You deserve more than the basics. That's why, alongside 20 days' annual leave (plus bank holidays), occupational sick pay linked to length of service, and pension contributions, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements, paid volunteering days, and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Free meals on long shifts
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements