Bank Customer Supporter

Sanctuary Group; Playden; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Annual leave 33 days pro rata

Sick pay

Pension scheme

Discounts

Well-being plans

Learning and development

Job summary

Sanctuary Group in Playden is seeking a Customer Supporter to provide front of house reception and lead engaging activities for residents at St Bartholomews Court, Playden. The role centres on community support, wellbeing, and enabling residents to thrive within the retirement community.

The position offers flexible hours, weekend work may be required, and an emphasis on person-centered care with opportunities for development.

Qualifications

• We require the right to work in the UK.
• Experience in wellbeing activities or customer-facing roles is a plus.
• NVQ Level 2 in Health and Social Care or willingness to work towards it.

Responsibilities

• Welcome customers and provide front of house reception support.
• Create engaging individual and group activities reflecting residents' interests.
• Promote and review activities to help customers achieve their goals.
• Help customers connect with and feel part of their local community.
• Enable customers to live life on their terms.

Skills

Front of house reception

Activity planning

Interpersonal skills

Flexible

MS Word/Excel

Education

NVQ Level 2 in Health and Social Care

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £13.89 per hour

Requisition: 230145

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£13.89 per hour

Hours as and when required

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at St Bartholomews Court, 2 Kiln Drive, Playden, Rye, TN31 7SQ.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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