Receptionist

West Suffolk Clinical Commissioning Group; Ipswich; Hybrid; GBP 18,000 - 23,000; Part time

Job summary

The Holbrook and Shotley Practice in Ipswich is seeking an organised receptionist to join our friendly team on a part-time basis. The role covers 2.5 days per week, with potential for a second receptionist to share the duties. You will greet and direct patients, book appointments, handle queries and assist with prescriptions and forms.

A patient-focused approach, good IT skills and teamwork are essential. This GP practice serves around 8,000 patients across two sites, supported by a dedicated

Qualifications

• Excellent communication with a patient-focused approach.
• Good IT skills and strong attention to detail.
• Helpful, friendly manner and ability to work with others.
• Flexible to cover sickness and holidays.
• Experience in primary care/healthcare is desirable.

Responsibilities

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies.
• Accepting, issuing and handing out prescriptions, letters, forms and specimen bottles.
• Advising patients of practice procedures; registering new patients.
• Maintaining patient database, photocopying, filing and scanning.

Skills

Excellent communication skills

IT skills

Attention to detail

Teamwork

Healthcare experience desirable

Job description

About the Role

The Holbrook and Shotley Practice, in Ipswich, is seeking an organised and professional receptionist to join our friendly team on a part-time basis. This role is to cover 2.5 days per week but we can consider two receptionists.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

• Excellent communication skills, with a patient-focussed attitude
• A quick learner with good IT skills and excellent attention to detail
• Helpful and friendly manner is essential, with the ability to work well with others
• Primary care/healthcare experience would be desirable
• Flexible to cover for sickness and holidays

About Us

The Holbrook and Shotley Practice is a GP Practice across two surgery sites. We pride ourselves on providing a high standard of care to our 8,000 patients. Our practice team is comprised of three GP partners, two salaried GPs, supported by a highly experienced team of nurses, dispensers, paramedics and reception team.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.