GP Receptionist

Kingswood Health Centre; West of England; On-site; GBP 9,000 - 12,000; Part time

Job summary

Kingswood Health Centre is recruiting two part-time Practice Receptionists to cover staffing changes. The role is 18 hours per week, with shifts Monday 1pm-7pm, Tuesday 8am-2pm, and Wednesday 8am-2pm.

Applicants will be invited for a practice visit and interviews are scheduled for Wednesday 30th September. The practice serves about 13,000 patients with a multidisciplinary team including pharmacists and nursing staff.

Qualifications

• GCSE level or equivalent
• Customer service experience
• Experience working in a team
• Experience with telephone-based systems
• Excellent written and verbal communication skills, IT skills (Outlook, Word, Excel)
• Experience with EMIS Web Clinical System

Responsibilities

• Receive, assist and direct patients to access appropriate services
• Provide clerical support to clinical staff and team members
• Coordinate home visits and front-of-house service
• Respond to requests online and handle front desk duties
• Maintain clear communication between patients, staff and health/social care colleagues

Skills

Customer service

Telephone systems

Communication skills

IT skills

Team player

Confidentiality

Education

GCSE level or equivalent

Tools

EMIS Web

Job description

Kingswood Health Centre are seeking to employ two new part-time Practice Receptionists to replace staff who have moved into new roles within the practice.

The role is 18 hpw to be worked Monday 1pm-7pm, Tuesday 8am-2pm, Wednesday 8am-2pm.

Candidates will be invited for an optional practice visit to see how we work. Interviews will be held on Wednesday 30th September.

We are a team-oriented practice serving approximately 13,000 registered patients. The practice is led by seven GP Partners and a Managing Partner, supported by five salaried GPs.

We pride ourselves on our strong multidisciplinary approach. Our clinical team includes three clinical pharmacists and a pharmacy technician, alongside a well-established and experienced nursing team.

This is complemented by a fantastic group of non-clinical staff, including administration, secretarial, reception, and management colleagues, all working collaboratively to deliver high-quality patient care.

Main duties of the job

Practice Receptionists are the first point of contact for patients and are a key source of support for our clinical team. Their responsibilities include arranging appointments, processing tasks and instructions from clinicians, assisting with coordinating home visits and delivering a professional and welcoming front-of-house service for patients and visitors.

About us

Kingswood Health Centre operates in a semi-urban environment with a varied demographic of patients. We also support a number of nursing and residential homes. We support staff development and encourage our team through regular appraisal & training.

The health centre is situated close to the A4174 ring road & not far from local cycle routes. Our purpose-built premises were completed in 2011 to a high specification. We are able to offer secure bicycle storage and shower facilities.

We are a very sociable practice, regularly arranging staff events and team challenges to support our nominated charity. We have regular meetings and also close quarterly for all-staff training afternoons.

Job responsibilities

The successful candidate will receive, assist and direct patients in accessing the appropriate service. They will undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the team. They will facilitate effective communication between patients, staff and other health and social care colleagues.

At Kingswood Health Centre we have a predominantly online method of patient access so Reception staff duties rotate between answering/making calls, processing requests made online or covering the front desk. We believe this way of working is good for wellbeing and offers variety in the role.

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Experience

• Customer service experience, Experience of working in a team, Experience of working with telephone-based systems

Skills & Knowledge

• Excellent communication skills, both written and verbal, Good IT skills to include Microsoft Office products (Outlook, Word, Excel etc.) Analytical and problem-solving skills, Sensitivity, tact and diplomacy, Excellent interpersonal skills and the Ability to prioritise tasks
• Experience of the EMIS Web Clinical System

Other

• An understanding, acceptance and adherence to the need for strict confidentiality, Able to work under pressure, Flexible and adaptable to changing business needs, Hard working, Reliable, Honest, Pleasant and approachable and able to work autonomously with minimal supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.