Administrative Assistant

West Suffolk Clinical Commissioning Group; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Annual pay review

Generous leave

Training opportunities

NHS Pension

Life insurance

Family benefits

NHS discount

Job summary

Woolpit Health Centre in Woolpit, Suffolk, is looking for an Administrative Assistant to join the friendly team on a full-time basis. The role suits those new to administration or with healthcare experience seeking a new opportunity.

You will handle emails, process clinical records, scan and code correspondence, distribute pathology results, support reception, and help deliver NHS patient care within confidential NHS procedures.

Qualifications

• GCSE Maths and English grade 4-9/A-C or equivalent.
• Experience working with the general public.
• Business administration desirable.
• Competent using Office and Outlook.
• Previous experience in a healthcare environment desirable.
• Excellent communication abilities and commitment to high-quality patient care.
• Effective time management.
• Experience within a busy customer-facing environment valued.

Responsibilities

• Monitor the practice generic email inbox and respond to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner.
• Process and transfer clinical records accurately, allocating documents to appropriate clinical workflows for GP review.
• Scan, upload and code clinical correspondence onto the patient clinical system while maintaining accurate healthcare records.
• Distribute daily pathology and laboratory results to clinicians for review through the clinical system.
• Monitor and action tasks within clinical and workflow systems to support smooth practice operations.
• Process and manage administrative and clinical correspondence through the Anima workflow system.
• Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone.

Skills

Customer service

Communication skills

Time management

Organisation

Teamwork

Education

GCSE Maths and English grade 4-9/A-C

Tools

Microsoft Office

Outlook

Job description

About the Role

Woolpit Health Centre has an exciting opportunity for an Administrative Assistant to join our friendly and supportive administration team on a full-time basis.

We are looking for someone who is enthusiastic, reliable and organised, with a willingness to learn and develop their skills. This role would suit someone who is new to administration and looking to start a career in healthcare, as well as someone with previous administrative or healthcare experience who is looking for their next opportunity.

Duties will include:

• Monitor the practice generic email inbox, responding to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner.
• Process and transfer clinical records accurately, allocating documents to appropriate clinical workflows for GP review.
• Scan, upload and code clinical correspondence onto the patient clinical system while maintaining accurate healthcare records.
• Distribute daily pathology and laboratory results to clinicians for review through the clinical system.
• Monitor and action tasks within clinical and workflow systems efficiently to support smooth practice operations.
• Process and manage administrative and clinical correspondence through the Anima workflow system.
• Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone.
• Answer incoming calls, transferred calls appropriately, and resolved queries in a professional and confidential manner.
• Register and process new patient registrations through the Healthtech-1 portal, including medical records and deductions.
• Carry out general administrative duties including scanning, photocopying, filing, and document management.
• Support the delivery of QOF (Quality Outcomes Framework) targets by contacting patients regarding annual health reviews and appointments.
• To support the reception team with processing online requests via Anima alongside the duty GPs
• Maintain confidentiality and adhere to practice protocols to ensure consistent, high-quality patient care and compliance with NHS procedures.
• Undertake additional duties as required by the Practice Manager, Operations Manager, Administration Lead, or the GP team.

For further details, please see job description attached.

About the Candidate

To be considered for this position, you will require the following:

• GCSE Maths and English Grade 4-9/A-C or equivalent
• Experience working with the general public
• Business administration desirable
• Competent using Office and Outlook
• Previous experience working within a healthcare environment desirable
• Excellent communication abilities and a genuine commitment to delivering high-quality patient care
• Effective time management
• Experience within a busy customer-facing environment will also be valued

About Us

Based in the Suffolk village of Woolpit, the Health Centre aims to provide:

the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 7 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.

Benefits of working for Woolpit Health Centre include:

• Attractive rates of pay with annual pay review (not agenda for change)
• Regular one-to-ones to aid good communication
• Generous annual leave entitlement
• Voluntary overtime when available
• Plenty of training opportunities
• Membership of the NHS contributory pension scheme including:

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependants pension and children’s pension

Ill health benefits

20% employer contribution

• Free uniform
• Option of NHS discount and Blue Light Card for retail/dining/holidays etc

We are proud to have received a ‘Good’ rating across all areas of the Practice following our CQC inspection in January 2026.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.