Receptionist

NHS Highland; Inverness; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Highland is seeking a receptionist/administrative support to cover Ophthalmology Outpatients, Day Case, and Orthopaedic Inpatients. You will handle bookings, liaise with consultants and nursing staff, and provide patient information across multiple specialties.

The role emphasizes autonomy, adherence to processes, and helping deliver a high standard of patient-focused service, with an 08:00–18:00 Monday to Friday schedule and occasional Saturday hours.

Qualifications

• Experience in hospital reception or GP practice environment.
• Knowledge of clinic booking processes and patient flow.

Responsibilities

• Greet patients and visitors at the reception.
• Coordinate outpatient bookings across Ophthalmology and Orthopaedics.
• Support clinical teams with administrative tasks and data entry.

Skills

Customer service

Communication

MS Office

Tools

MedTerm software

Job description

Based at the National Treatment Centre Highland within the UHI Campus, this role provides reception cover for 3 areas, Ophthalmology Outpatients, Day case & the Orthopaedic Inpatients, booking, and administrative support across Ophthalmology and Orthopaedics services.

You will act as a first point of contact for patients and visitors, manage outpatient outcomes, and deliver patient bookings across multiple specialities. The role involves close liaison with consultants, nursing teams, and administrative colleagues to support efficient service delivery, including clinic preparation.

Working with a high degree of autonomy, you will be expected to follow established processes and policies, maintain a good understanding of medical terminology, and ensure patients receive accurate and timely information regarding appointments and admissions.

In addition, you will support the induction and mentoring of new staff and contribute to maintaining a high standard of patient-focused service.

This position forms part of a wider administrative team responsible for ensuring reception and clinic cover is maintained Monday to Friday between 08:00 and 18:00 & Occasional Saturday working from 08:00 & 17:00. The role is essential to maintaining this level of service.

There Are Currently 45 Hours Available, Comprising

• 1 x 30-hour post
• 1 x 15-hour post
  
  

The role will predominantly be weekday-based, with occasional Saturday working required to meet the needs of the service.

Informal enquiries to Laura Bernardi 07814 062 398 / [e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through .