Multispecialty NHS Receptionist & Admin Associate

NHS Highland; Inverness; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Highland is seeking a receptionist/administrative support to cover Ophthalmology Outpatients, Day Case, and Orthopaedic Inpatients. You will handle bookings, liaise with consultants and nursing staff, and provide patient information across multiple specialties.

The role emphasizes autonomy, adherence to processes, and helping deliver a high standard of patient-focused service, with an 08:00–18:00 Monday to Friday schedule and occasional Saturday hours.

Qualifications

• Experience in hospital reception or GP practice environment.
• Knowledge of clinic booking processes and patient flow.

Responsibilities

• Greet patients and visitors at the reception.
• Coordinate outpatient bookings across Ophthalmology and Orthopaedics.
• Support clinical teams with administrative tasks and data entry.

Skills

Customer service

Communication

MS Office

Tools

MedTerm software

Job description

NHS Highland is seeking a receptionist/administrative support to cover Ophthalmology Outpatients, Day Case, and Orthopaedic Inpatients. You will handle bookings, liaise with consultants and nursing staff, and provide patient information across multiple specialties.

The role emphasizes autonomy, adherence to processes, and helping deliver a high standard of patient-focused service, with an 08:00–18:00 Monday to Friday schedule and occasional Saturday hours.