Receptionist

G DOC LTD; Highbury; On-site; GBP 20,000 - 26,000; Full time

Job summary

G DOC LTD is seeking an enthusiastic receptionist to join our NHS-focused practice team. You will greet visitors, answer calls, and help patients access the right services with a courteous, efficient approach.

As part of a busy reception, you will manage appointments, provide clerical support to clinical staff, and ensure smooth communication across the primary care team while upholding our not-for-profit ethos.

Qualifications

• Computer literate and able to use office software.
• Excellent written and verbal communication.
• Ability to assist patients and direct to services.

Responsibilities

• Greet and assist patients in person, by phone or email.
• Direct patients to appropriate service or healthcare professional.
• Manage appointments and provide clerical support to clinical staff.
• Facilitate effective communication between patients and the primary care team.

Skills

Communication skills

Customer service

Telephone etiquette

Tools

Microsoft Office

Job description

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, whether in person, by telephone or electronically.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including managing appointments and the provision of clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Reports to:Reception Manager - Jenni Gavin

We are looking for an enthusiastic and motivated receptionist to join our reception team in a friendly, forward thinking practice. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.

We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.

By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.