Medical Receptionist

Glastonbury Surgery; Glastonbury; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Supportive environment

Flexible hours

Free parking

NHS Pension

No weekend work

Job summary

Glastonbury Surgery is seeking a professional Medical Receptionist to join our busy GP practice on a permanent basis, 24 hours per week. You will be first point of contact for patients, handling bookings, calls, and enquiries.

We offer a supportive environment, full training, and NHS pension; no weekend work and parking on site. The role requires excellent communication, confidentiality, and ability to work as part of a team.

Qualifications

• Previous experience in a receptionist, customer service, or administrative role.
• Excellent communication and interpersonal skills.
• Ability to work calmly under pressure in a busy environment.

Responsibilities

• Provide a welcoming and professional reception service to patients and visitors.
• Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.
• Process patient requests in accordance with practice protocols.
• Register new patients and maintain accurate patient records using the clinical system.
• Handle incoming and outgoing correspondence.

Skills

Customer service

Telephone etiquette

Organisation

IT skills

Education

GCSE English & Maths

NVQ level 3 or equivalent

Tools

EMIS/Optum NHS systems

Job description

We are seeking a professional, motivated, and compassionate Medical Receptionist to join our busy and friendly GP Surgery on a permanent basis working 24 hours a week.

The successful candidate will be the first point of contact for patients and visitors, providing a high-quality reception and administrative service to support the delivery of patient care.

This is a key role within the surgery and requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

You will be comfortable interactingwith the public on the telephone and face to face with a professional andfriendly approach.

The busy working environmentand diverse role presents an opportunity for someonethat is eager to learn and work effectively as part of a team. You will have a comprehensive induction with fulltraining for the role.

Working Pattern - 24 hours a week

Thursday: 7:45am - 6:00pm

Friday: 7:45am - 1:00pm

We look forward to receiving your application.

Please be aware, this advert may close early without notice if sufficient applications have been received.

What We Offer

• A supportive and welcoming working environment
• Flexible working arrangements
• An opportunity to work within a well-established practice with a strong team ethos
• Free parking, access to the NHS Pension scheme and no weekend working

Main duties of the job

Provide a welcoming and professional reception service to patients and visitors.

Manage appointment bookings, cancellations, and enquiries via telephone, online and in person.

Process patient requests in accordance with practice protocols.

Register new patients and maintain accurate patient records using the clinical system.

Handle incoming and outgoing correspondence.

Liaise with GPs, nurses, and other healthcare professionals to ensure smooth patient flow.

Maintain strict confidentiality at all times in line with GDPR and NHS policies.

Support the practice team with general administrative duties as required.

About us

We have a registered list size of 14,000 patients who are expertly cared for by a comprehensive and diverse multi-disciplinary team including; GPs, GP Registrars, Nurse Practitioners, Practice Nurses, HCAs, Pharmacy Technicians, administrative, secretarial & reception staff.

The friendly and supportive working environment offers a structured and pleasant working day. Benefits of working for the practice include a competitive annual leave entitlement, access to the NHS pension scheme, commitment to continued personal and professional development and free on-site parking.

Glastonbury is a small, friendly market town set in the beautiful countryside of Somerset. The Tor dominates the landscape alongside the ruins of the Abbey around which the town was established. Glastonbury has both a medieval and spiritual history which has attracted over the years a diverse population who live alongside many long established families in the area. This all contributes to the uniqueness of the town now famous for the annual Glastonbury Festival. Glastonbury attracts complementary practices in the town; we however provide conventional family medicine as this suits the vast majority of our practice population.

Job responsibilities

Main Duties & Responsibilities

• Reception desk - greet patients and respond to all enquiries
• Patient Contact - respond to patient requests via telephone, online and in person
• Appointment management - book patient appointments in accordance with surgery protocols
• Management of medical records
• Preparation of consulting rooms
• Administration of forms and documentation
• Computer Systems - use electronic systems to support with the communication and management of patient requests and medical records
• Confidentiality - maintain strict confidentiality at all times in line with GDPR and Surgery policies.

All responsibilities are shared across the team on a daily rota basis.

Personal Qualities

• Professional and empathetic manner.
• Motivated, reliable and punctual.
• Flexible and adaptable.
• Team-oriented with a positive attitude.
• Willing to learn new systems and work within procedures.
• Demonstrates an ability to respect and value the opinions of others.
• Ability to cope with occasional exposure to frustrated/aggressive behaviour.

Experience

• Previous experience in a receptionist, customer service, or administrative role.
• Excellent communication and interpersonal skills. Including telephone and written communication.
• Ability to work calmly under pressure in a busy environment.
• Good IT skills and experience using computerised systems.
• Strong organisational skills and attention to detail.
• Understanding of confidentiality and data protection principles.
• Ability to deal tactfully and empathetically with distressed or anxious patients and carers.
• Ability to cope with occasional exposure to frustrated/aggressive patient behaviour.
• Experience working in a healthcare or GP surgery setting.
• Knowledge of NHS systems e.g. EMIS(Optum).
• Basic medical terminology knowledge.

Qualifications

• GCSE grade 4 or above in English & Maths
• NVQ level 3 or equivalent in relevant studies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Part-time,Job share,Flexible working,Compressed hours