Receptionist and Administrator

GP Practice; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Job summary

GP Practice in Liverpool is seeking an organized receptionist/administrative assistant to support front-desk operations and patient flow. You will greet patients, assist them in accessing the appropriate service, and help maintain a smooth appointment system.

The role emphasizes excellent customer service, teamwork, and a courteous approach to patients. Previous GP practice experience is desirable but not essential, and the team values staff development and commitment to patient care.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as part of a team.
• Previous GP reception/administrative experience desirable but not essential.
• Patient-focused and courteous.

Responsibilities

• Greet and assist patients and direct to the right service.
• Process prescriptions and manage appointment system.
• Provide administrative support and file records.
• Answer phone and respond to patient queries.
• Maintain cleanliness and restock consultation rooms.

Skills

Customer service

Communication

Team player

Job description

• Offer assistance to the team and project a positive image to visitors, either in person, online or on the telephone.
• Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
• Undertake a variety of administrative duties in the smooth running of the practice.
• Processing/issuing of prescriptions.
• Maintaining our appointment system.
• Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional.
• Processing/distributing mail.
• Various administrative duties - scanning, read coding, completing tasks and summarising patient records.
• Computer data entry/data allocation and collation.
• Initiating contact with/responding to requests from patients.
• Filing and retrieving paperwork.
• Clearing and restocking consultation rooms.
• Keeping patient areas tidy and free from obstructions.

The ideal candidate will have excellent customer service and communication skills and be able to work as part of a team. Previous experience of working in a GP practice is desirable but not essential., We have highly skilled clinical staff providing both reactive and proactive care, along with skilled administration and management teams who provide essential support to ensure our patients can receive the treatment they need.

Much of our focus is on our staff and how we develop our team. We are looking for new recruits to join our team who are skilled, innovative, love a challenge and who are willing to go the extra mile for patients. We reward positivity, innovation and hard work. We are continually developing as an organisation so it is a really great and exciting time to join our team.

Riverside Centre For Health & Picton Medical centre are both fast-paced GP surgeries.