Receptionist

Potters Resorts; Heybridge; On-site; GBP 22,000 - 23,000; Part time

Benefits offered by this job

Free meals

Gym access

Potters Academy

Team recognition

Training and development

Friendly team environment

Job summary

Potters Resorts Five Lakes in Maldon, Essex, seeks a friendly Receptionist to greet guests, handle check-ins, answer calls and share information about facilities and activities. You will be part of our lively Front of House team, delivering a warm welcome and memorable stay.

The role involves 32 hours per week across four days, with weekend and bank holiday shifts. A confident, customer-focused approach and good computer skills are essential.

Qualifications

• Experience in hospitality or customer service.
• Strong communication and interpersonal skills.
• Able to stay calm in a busy environment and stay organised.

Responsibilities

• Greet guests with a warm, professional welcome.
• Assist guests with questions, check-ins and requests.
• Answer calls and provide information about facilities and activities.
• Maintain a clean, well-organised reception area and assist colleagues as needed.

Skills

Customer service

Hospitality experience

Interpersonal skills

Organisation

Communication

Problem solving

Tools

Microsoft Office

Job description

We're looking for a friendly, confident and customer-focused Receptionist to join our busy Front of House team. As one of the first people our guests meet, you'll play an important part in creating a warm welcome and ensuring they enjoy an unforgettable stay. If you have brilliant interpersonal skills, plenty of enthusiasm and a genuine passion for helping people, we'd love to hear from you, As part of our Reception team, you will:

• Provide every guest with a warm, friendly and professional welcome
• Assist guests with questions and requests throughout their stay
• Handle check-ins, check-outs and general reception enquiries efficiently
• Answer telephone calls and respond to queries in a helpful and professional manner
• Share information about our resort, facilities, activities and entertainment
• Resolve guest concerns calmly and confidently, involving the appropriate team when required
• Keep the reception area clean, organised and presentable at all times
• Complete administrative duties accurately and efficiently
• Build positive working relationships across the resort and support your colleagues as part of one team
• Previous customer service experience, ideally within hospitality
• Confident face-to-face customer service and communication skills
• A friendly, approachable and professional manner
• Excellent organisational skills and attention to detail
• The ability to remain calm and helpful in a busy environment
• A positive, self-motivated attitude and willingness to go the extra mile
• Good computer and administrative skills
• Flexibility to work a variety of shifts, including weekends and bank holidays

Our Reception team works in a lively, fast-paced environment where no two days are ever the same. You'll receive full training, ongoing support and opportunities to develop throughout your career with us.

Receptionist - Potters Resorts Five Lakes This role is based at Potters Resorts Five Lakes, Maldon, Essex, CM9 8HX. Potters Resorts Five Lakes is the UK's only fully inclusive resort, offering exceptional hospitality, dining, entertainment and activities-all in one beautiful Essex location.

Why Choose Potters Resorts Five Lakes?

• Be part of an award-winning, newly expanded resort
• Excellent career growth and personal development opportunities
• Free Meals when working
• Free access to our state-of-the-art gym and leisure facilities
• Competitive pay rates based on age and experience
• Continuous training through our Potters Academy
• Regular team recognition, awards, and treat days
• A genuinely enjoyable place to work

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

• 32 hours per week, working four days out of seven
• Weekend and bank holiday working required
• Straight shifts-no split shifts
• Reception operates between 8am and 10pm, so flexibility across these hours is essential

Rates of Pay

• £13.29 per hour / £22,114 per annum