Restaurant Team Member

Potters Resorts - Five Lakes; Maldon; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Free gym access

Leisure facilities

Potters Academy training

Job summary

Potters Resorts Five Lakes is seeking a hospitality professional for a full-time restaurant role. You will deliver exceptional guest service across breakfast, lunch and dinner, set up and clear tables, and maintain high standards of cleanliness throughout service.

You will work in a fast-paced environment with training on dietary and allergen requirements, building rapport with guests and ensuring a seamless dining experience across all meals during their stay.

Qualifications

• Experience in hospitality is advantageous.
• Ability to provide excellent guest service and attend to dietary/allergen requirements.
• Strong teamwork and attention to detail are essential.

Responsibilities

• Provide exceptional customer service to guests during meals and stay.
• Assist with breakfast, lunch and dinner service and table setup.
• Maintain cleanliness and presentation of stations, cutlery, crockery and glasses.
• Attend training on dietary/allergen requirements and resort knowledge.
• Work in a fast-paced, energetic environment and support colleagues.

Skills

Customer service

Teamwork

Dietary/allergen knowledge

Job description

• Compensation: GBP 10.85 - GBP 12.71 - hourly

Company Description

Potters Resorts is the UK's only fully inclusive resort, offering a unique holiday experience where everything is included at one price. With a rich heritage of excellence, we provide our guests with comfortable accommodations, exceptional dining, west ends style entertainment, and a wide range of activities. Our commitment to quality and outstanding service has recently earned us the title of the number one resort in the UK by the readers of Which? magazine for the second consecutive year. At Potters Resorts, we believe in creating unforgettable memories, ensuring that every guest enjoys a truly seamless and stress-free getaway.

Job Description

About the Restaurant role:

• Provide fantastic customer service to all of our guests
• Serving our guests breakfast, lunch, and dinner during their stay
• Setting up tables, clearing, and re-laying for the next service.
• Polishing cutlery, crockery, and glasses, ensuring that everything is kept clean and presentable at all times
• The ability to work in a fast-paced and energetic role
• Having a strong Resort knowledge
• Attending training sessions to ensure you have relevant knowledge of dietary and allergen requirements

You will take personal pride in:

• Building a rapport with our guests and helping them to feel welcome and enjoy their stay
• Having the necessary knowledge to assist with any dietary or allergen requirements
• Working as a team to ensure that our guests receive exceptional service at each meal throughout their stay
• Use attention to detail to ensure that your work-station is kept clean, tidy, and presentable at all times.
• Ensuring that you attend all relevant training sessions so that you can work to the best of your ability
• Promoting teamwork by establishing strong working relationships with those around you by treating your colleagues with respect

Hours of Work

• Full-time – 40 hours per week
• Working 5 days out of 7, including weekends and bank holidays
• This role involves split shifts, covering breakfast, lunch and dinner services on the same working day
• Breakfast: 7:45am–11:30am
• Lunch: 12:15pm–3:00pm
• Dinner: 6:15pm–10:00pm

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay – then you could be just the person we’re looking for!

The atmosphere on the Resort is busy, fast-paced, and exciting, and no two days are ever the same! So, what are you waiting for…?

Immediate start available for the right candidate

Rates of pay:

£12.71 per hour – (Over 21)

£10.85 per hour – 18 - 20

Qualifications

Although previous waiting experience is not essential, it would be advantageous.

We are looking for candidates that can:

• Buildrapport with our guests and helpthem to feel welcome and enjoy their stay
• Havethe necessary knowledge to assist with any dietary or allergen requirements
• Workas a team to ensure that our guests receive exceptional service at each meal throughout their stay
• Use attention to detail to ensure that your work-station is kept clean, tidy, and presentable at all times.
• Ensurethat you attend all relevant training sessions so that you can work to the best of your ability
• Promoteteamwork by establishing strong working relationships with those around you by treating your colleagues with respect

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay – then you could be just the person we’re looking for!

Additional Information

Are You Ready to Shine in Hospitality?

At Potters Resorts Five Lakes, we're not just looking for employees – we're seeking stars who will help us maintain our status as the UK's Number One Fully Inclusive resort. If you're passionate about creating exceptional guest experiences and take pride in your work, we want you on our team!

Why Choose Potters Resorts Five Lakes?

• Be part of an award-winning, newly expanded resort
• Excellent career growth and personal development opportunities
• Free access to our state-of-the-art gym and leisure facilities
• Competitive pay rates based on age and experience
• Continuous training through our Potters Academy
• Regular team recognition, awards, and treat days
• A genuinely enjoyableplace to work

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.