Restaurant Team Member

Potters Resorts; Maldon; Hybrid; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Gym access

Career development

Potters Academy

Team recognition

Competitive pay by age/experience

Job summary

Potters Resorts Five Lakes in Maldon is seeking a hands-on waiter to deliver warm, attentive service across breakfast, lunch and dinner. You will set tables, clear dining areas and help maintain a spotless restaurant environment.

The role is full-time (40 hours/week), with shifts across 7 days, including weekends and bank holidays. Starting rates are £10.85–£12.71 per hour, depending on age, with training provided by Potters Academy.

Qualifications

• Previous waiting experience not essential, but advantageous.
• Build rapport with guests to make them feel welcome throughout their stay.
• Have the knowledge to assist with dietary or allergen requirements.
• Work as a team to ensure exceptional service at each meal.
• Attend relevant training sessions to work to the best of your ability.
• Promote teamwork by building strong working relationships with colleagues.

Responsibilities

• Provide fantastic customer service to all guests.
• Serving breakfast, lunch and dinner during their stay.
• Set up tables, clear and re-lay for the next service.
• Polish cutlery, crockery and glasses to keep everything clean and presentable.
• Work in a fast-paced and energetic role.
• Have a strong resort knowledge.
• Attend training sessions on dietary and allergen requirements.

Skills

Customer service

Team work

Dietary/allergen knowledge

Job description

• Compensation: GBP 10.85 - GBP 12.71 - hourly

Company Description

Potters Resorts is the UK's only fully inclusive resort, offering a unique holiday experience where everything is included at one price. With a rich heritage of excellence, we provide our guests with comfortable accommodations, exceptional dining, west ends style entertainment, and a wide range of activities. Our commitment to quality and outstanding service has recently earned us the title of the number one resort in the UK by the readers of Which? magazine for the second consecutive year. At Potters Resorts, we believe in creating unforgettable memories, ensuring that every guest enjoys a truly seamless and stress-free getaway.

Job Description

About the Restaurant role:

• Provide fantastic customer service to all of our guests
• Serving our guests breakfast, lunch, and dinner during their stay
• Setting up tables, clearing, and re-laying for the next service.
• Polishing cutlery, crockery, and glasses, ensuring that everything is kept clean and presentable at all times
• The ability to work in a fast-paced and energetic role
• Having a strong Resort knowledge
• Attending training sessions to ensure you have relevant knowledge of dietary and allergen requirements

You will take personal pride in:

• Building a rapport with our guests and helping them to feel welcome and enjoy their stay
• Having the necessary knowledge to assist with any dietary or allergen requirements
• Working as a team to ensure that our guests receive exceptional service at each meal throughout their stay
• Use attention to detail to ensure that your work-station is kept clean, tidy, and presentable at all times.
• Ensuring that you attend all relevant training sessions so that you can work to the best of your ability
• Promoting teamwork by establishing strong working relationships with those around you by treating your colleagues with respect

Hours of Work

• Full-time – 40 hours per week
• Working 5 days out of 7, including weekends and bank holidays
• This role involves split shifts, covering breakfast, lunch and dinner services on the same working day
• Breakfast: 7:45am–11:30am
• Lunch: 12:15pm–3:00pm
• Dinner: 6:15pm–10:00pm

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay – then you could be just the person we’re looking for!

The atmosphere on the Resort is busy, fast-paced, and exciting, and no two days are ever the same! So, what are you waiting for…?

Immediate start available for the right candidate

Rates of pay:

£12.71 per hour – (Over 21)

£10.85 per hour – 18 - 20

Qualifications

Although previous waiting experience is not essential, it would be advantageous.

We are looking for candidates that can:

• Buildrapport with our guests and helpthem to feel welcome and enjoy their stay
• Havethe necessary knowledge to assist with any dietary or allergen requirements
• Workas a team to ensure that our guests receive exceptional service at each meal throughout their stay
• Use attention to detail to ensure that your work-station is kept clean, tidy, and presentable at all times.
• Ensurethat you attend all relevant training sessions so that you can work to the best of your ability
• Promoteteamwork by establishing strong working relationships with those around you by treating your colleagues with respect

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay – then you could be just the person we’re looking for!

Additional Information

Are You Ready to Shine in Hospitality?

At Potters Resorts Five Lakes, we're not just looking for employees – we're seeking stars who will help us maintain our status as the UK's Number One Fully Inclusive resort. If you're passionate about creating exceptional guest experiences and take pride in your work, we want you on our team!

Why Choose Potters Resorts Five Lakes?

• Be part of an award-winning, newly expanded resort
• Excellent career growth and personal development opportunities
• Free access to our state-of-the-art gym and leisure facilities
• Competitive pay rates based on age and experience
• Continuous training through our Potters Academy
• Regular team recognition, awards, and treat days
• A genuinely enjoyableplace to work

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.