Receptionist

Beechwood Medical Centre; Halifax; On-site; GBP 18,000 - 24,000; Full time

Job summary

Beechwood Medical Centre is seeking a part of the reception team to manage patient flow and administrative tasks in a busy General Practice. The role involves face-to-face interactions with patients, handling bookings and registrations, and supporting the Practice Operations Manager with daily duties.

The ideal candidate will have experience in a busy GP setting or primary care, though full training will be provided.

Qualifications

• Experience in a busy General Practice is useful but not essential.
• Willing to work the specific shift pattern with some flexibility.

Responsibilities

• Carry out administrative duties associated with working in a busy General Practice.
• Deal with all patients and visitors to the practice in a face to face environment.
• Book, change and cancel appointments for patients in line with current arrangements.
• Deal with prescription requests, patient registrations, patient signposting and duties as requested by the Practice Operations Manager, Business Manager or Partners.
• Work with other team members and support the practice operationally (ordering, room allocations, photocopying, post management, etc.).

Skills

Customer service

Administrative support

Appointment management

Face-to-face communication

Tools

MS Office

Practice management system

Job description

The post-holder will be working with the rest of the team at Beechwood Medical Centre. You will mainly be working on the reception desk dealing with patients face to face. The role is an afternoon and morning role and you will work alongside another team member who will be working on the reception desk with you. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.

The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Operations Manager:

• Carry out administrative duties associated with working in a busy General Practice.
• Deal with all patients and visitors to the practice in a face to face environment.
• Book, change and cancel appointments for patients in line with current arrangements.
• Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Operations Manager, Business Manager or Partners
• To work with other team members and support the practice operationally. This may included things like ordering, room allocations, photocopying, post management and other general reception duties.

The hours for this role are very specific in order to cover the surgery for the hours we are open:

• Monday - 8.00am - 12.45pm
• Tuesday - 8.00am - 2.15pm (with a 15 minute tea break)
• Wednesday - 12.30pm - 6.30pm
• Thursday - 1.15pm - 6.30pm
• Friday - 1.45pm - 6.30pm

Total weekly hours - 27.0

You MUST be able to work these hours, although we will have a small degree of flexability.

The post-holder will be working with the rest of the team at Beechwood Medical Centre. You will be working on the reception in a face to face environment . The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.