Receptionist

Blackheath Standard PMS; Greater London; On-site; GBP 18,000 - 24,000; Part time

Job summary

Blackheath Standard PMS is seeking an experienced receptionist to join the friendly Reception Team in South East London. The role is 22 hours per week over four days with a rolling seven-week rota and starts early, finishing by midday.

The duties include greeting patients, handling calls, bookings via AccuRx, and supporting clinical staff with administration. Candidates should have experience with EMIS, AccuRx and Docman, strong communication skills, and the ability to work within a team.

Qualifications

• Must have strong communication skills and be friendly and reliable.
• Ability to prioritise workload and work within a team.
• IT skills and experience with practice software are essential.

Responsibilities

• Cover reception desk and greet patients and visitors.
• Manage booking system and signpost patients to services.
• Answer calls and respond to emails; handle paperwork for clinicians.
• Stock consultation rooms and manage daily end-of-day duties to meet infection control standards.
• Maintain accurate patient records and ensure confidentiality.
• Liaise with other healthcare providers and process administrative tasks.

Skills

Strong communication

Team player

Reliable

IT skills

Tools

EMIS

AccuRx

Docman

Job description

Blackheath Standard PMS are looking for an experienced and reliable receptionist to join our friendly Reception Team. The practice is situated in a pleasant part of Blackheath in South East London with good transport links and local shops. The position is for 22 hours per week over four days, based on a seven week rolling rota. Please note that the rota is variable and you will be working different days over a seven week period. This is based on a 7am start and 12.30pm finish 8am start and 1pm finish, 1pm start and 6pm finish, 1.30pm start with a 7pm finish. This can vary , depending on the needs of the practice during sickness and annual leave. Flexibility is essential. Saturday mornings are part of our enhanced access service and there is the option to work these sessions on a rotation basis. We are a friendly team, who are supportive of each other and there will be opportunity to develop new skills. Duties include: Covering reception desk, answering telephone calls, booking appointments via AccuRx triage system, dealing with patient queries, order prescriptions, process admin duties for clinical staff, general administration such as filing and liaising with other health care providers in a professional manner, and processing clinical letters through the Docman system. The duties are variable, depending on what is required on the day. Candidates must have strong communication skills, be friendly, reliable and willing to learn. The applicant must have the ability to prioritise workload. Applicants must have the ability to work within a team, have experience of EMIS, AccuRx and Docman and IT skills. Previous experience of working in General Practice is essential, further training will be available for any candidates that show a passion for learning.

Job Description Main duties include:

Covering reception desk greeting patients and visitors with a professional and friendly manner. Manage the booking system efficiently, signposting patients to the relevant services. Answering incoming calls, respond to queries and manage email correspondence promptly. Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards. Manage office supplies, handling incoming/outgoing post and perform general administrative duties. Maintain accurate patient records and ensure confidentiality.

Candidates must have strong communication skills, be friendly, reliable and willing to learn and develop their skills.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

The post-holder will participate in any training programme implemented by the practice as part of this employment.

The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise needs of people for alternative methods of communication and respond accordingly.