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NHS Jobs; West Boldon; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs is looking for a friendly, efficient front desk receptionist to join the medical reception team and provide a high standard of service to the Practice population. You will support members of the Primary Health Care Team through initiative, flexibility and consistently good practice.

You will take and book computerised appointments and home visits, issue repeats, manage patient data entry and scanning of letters and records, and liaise with hospitals, nursing homes and other external

Qualifications

• Front desk reception service
• Data entry and scanning
• Confidentiality and health & safety awareness
• Team support and communication

Responsibilities

• Provide friendly front desk reception to the practice population
• Take and book computerised appointments and home visits according to protocol
• Issue repeat medications and handle requests for other medications
• Open and file mail, scan hospital letters and medical records into the EPR
• Enter patient data accurately and manage registrations/changes
• Liaise with hospitals, nursing homes and external agencies as appropriate
• Maintain a clean reception area and sign in visitors
• Occasional overtime as required by the Practice Operations Manager

Job description

To work as part of the medical reception team to provide an efficient, effective, and helpful service to the Practice population. Through use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.

RESPONSIBLE TO

• Reception Supervisor for day-to-day supervision.
• Practice Operations Manager ultimately.
• Business Manager in her absence.

MAIN DUTIES

• To provide a friendly and efficient front desk reception service to the practice population
• To take requests for, and make, computerised appointments and home visits in line with the practice protocol
• To take requests for, and issue repeat medication.
• To deal with requests for other medication in accordance with the Practice Prescribing policy
• To open incoming mail and pass on for scanning in a timely manner
• To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol
• To accurately file correspondence and medical records when necessary
• To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc
• To extract data from the Practices clinical system
• To take regular backups of data
• To action requests from patients via eConsult
• To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate
• To maintain a clean and tidy front reception desk and waiting area
• To receive visitors to the practice and ensure they sign in and out at the reception desk
• Sign post patients appropriately to attached services
• To ensure samples handed over the desk are directed to the appropriate person
• To maintain adequate levels of stock including prescriptions, bottles, etc
• Respond to emails including downloading and importing attached documentation
• Generating test requests and accessing results via the laboratory software system
• To lock up the practice at 18:30 where necessary.
• Or 20:00 on extended hours.
• Any other reasonable duties as directed by the Practice Operations Manager or Practice Business Manager, within the scope of the post

In addition to the above the post holder will show respect and courtesy to patients and colleagues, and maintain confidentiality of patient and other practice information at all times. The post holder will be expected to take up necessary training as required, and to maintain and adhere to Practice Health and Safety policies. Occasional overtime may be required.

WORKING RELATIONSHIPS

• General Practitioners
• Practice Managers
• Other members of reception/admin/secretarial team
• Members of Practice/Community nursing team
• Other members of the Primary Health Care Team
• Patients
• Outside agencies, hospital staff, CPNs, laboratory staff, PC/HA staff, as necessary