Receptionist

Leonardo Hotel Manchester; Greater London, Manchester; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Room discount

Vouchers

Referral program

Wellbeing initiatives

Training & progression

Résumé du poste

Leonardo Hotel Manchester is seeking a friendly Receptionist to be the first point of contact for guests. You’ll manage check-in and check-out, answer inquiries, and ensure 5-star service with a warm, professional approach.

Join a vibrant team across the UK & Ireland portfolio, where wellbeing, training and progression are supported. You’ll help create memorable stays with local recommendations and a welcoming atmosphere every day.

Qualifications

• Excellent communication and interpersonal skills.
• Hospitality experience preferred.

Responsabilités

• Greet guests and handle check-in/check-out efficiently.
• Provide local recommendations and guest guidance.
• Maintain warm, professional appearance and attitude.

Connaissances

Customer service

Hospitality

Communication

Description du poste

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!If you’re our ideal Receptionist, you will:- Be passionate to make a difference and eager to bring new ideas to the table- Be courteous to guests and colleagues at all times- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city- Have top-notch organisational skills- Be dependable, and a reassuring influence for guestsSome of the perks our Receptionist could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!