Receptionist

Leonardo Royal Hotel Birmingham; Park Central; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Special rates on hotel rooms

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training & progression

Thank You Week

Job summary

Leonardo Royal Hotel Birmingham is seeking a welcoming Receptionist to greet guests, manage check-in/check-out, and provide high standards of service in a busy city hotel. You’ll act as the first point of contact, offering local recommendations and ensuring guests feel valued.

Join a vibrant team with ongoing training, wellbeing initiatives, and staff perks. The role focuses on professionalism, reliability, and a warm, confident personality to enhance the guest experience across the hotel.

Qualifications

• Friendly and professional demeanor required.
• Strong communication and organisational skills.
• Experience in hospitality is advantageous.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Answer phone calls and respond to guest inquiries.
• Coordinate with other hotel departments to meet guest needs.
• Maintain front desk area and handle administrative tasks.

Skills

Guest service

Communication

Organisation

Teamwork

Problem solving

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel! If you’re our ideal Receptionist, you will: • Be passionate to make a difference and eager to bring new ideas to the table • Be courteous to guests and colleagues at all times • Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city • Have top-notch organisational skills • Be dependable, and a reassuring influence for guests Some of the perks our Receptionist could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!