Receptionist

Leonardo-Royal-Hotel-London-Tower-Bridge; Greater London; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Special rates on LeonardoHotel rooms

Recognition scheme

Wellbeing Calendar

Training & progression

Job summary

Leonardo Royal Hotel London Tower Bridge is looking for a friendly Receptionist to be the welcoming face of the hotel. You’ll manage check-in and check-out and ensure guests receive the 5-star treatment from the moment they arrive.

You’ll bring warmth, organisation, and local knowledge to help guests have a memorable stay, with ongoing training and clear progression opportunities in our inclusive hospitality team.

Qualifications

• Experience in hotel reception or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and reliability.

Responsibilities

• Handle check-in and check-out processes for guests.
• Provide local recommendations and guidance to guests.
• Maintain a welcoming, courteous atmosphere and ensure guest satisfaction.

Skills

Customer service

Communication skills

Organisational skills

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!If you’re our ideal Receptionist, you will:- Be passionate to make a difference and eager to bring new ideas to the table- Be courteous to guests and colleagues at all times- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city- Have top-notch organisational skills- Be dependable, and a reassuring influence for guestsSome of the perks our Receptionist could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!