Receptionist

Firmdale Hotels PLC; Greater London; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly rate £16-£17.50

Health cashplan

Discounts on cinema, gym, travel

Complimentary meals on shift

Training & development

Job summary

Firmdale Hotels PLC is seeking a friendly Receptionist for Number Sixteen Hotel in London. You will be the welcoming face and voice, delivering outstanding service and ensuring guests feel at home.

You will greet guests, manage check-ins/outs, answer inquiries, and support the front office to maintain smooth operations. The role offers a competitive hourly rate and a rich benefits package including health and wellbeing perks.

Qualifications

• A passion for hospitality and a genuine desire to exceed guest expectations.
• Strong communication skills and the ability to engage with guests from diverse backgrounds.
• Exceptional organisational skills and meticulous attention to detail.
• A positive attitude and the ability to thrive in a fast-paced, team-oriented environment.
• Previous experience in a similar role is essential.

Responsibilities

• Greet guests with warmth and professionalism, creating a positive first impression.
• Handle check-ins and check-outs efficiently, with attention to detail.
• Respond to guest inquiries promptly in person, over the phone, or by email.
• Assist guests with special requests and information about facilities and local attractions.
• Collaborate with the front office team to ensure seamless operations and guest satisfaction.
• Uphold impeccable standards of presentation and professionalism.

Skills

Hospitality passion

Strong communication

Organisational skills

Positive attitude

Previous experience

Job description

Are you ready to embark on an exciting journeywith Firmdale Hotels? We are looking for a vibrant Receptionist to become avital part of our esteemed team at Number Sixteen Hotel. If you are passionateabout delivering exceptional service and thrive in a dynamic environment, thisrole is perfect for you.

As a Receptionist at NumberSixteen Hotel, you will be the welcoming face and voice of our establishment.Your primary responsibility will be to provide outstanding customer service,ensuring that every guest feels at home and well taken care of.

Responsibilities:

• Greeting guests with warmth andprofessionalism, creating a positive first impression.
• Handling check-ins and check-outs efficiently,while maintaining a keen eye for detail.
• Responding to guest inquiries promptly andaccurately, whether in person, over the phone, or via email.
• Assisting guests with special requests andproviding information about hotel facilities and local attractions.
• Collaborating closely with our front officeteam to ensure seamless operations and guest satisfaction.
• Upholding impeccable standards of presentationand professionalism at all times.

What you Need:

• A passion for hospitality and a genuine desireto exceed guest expectations.
• Strong communication skills and the ability toengage with guests from diverse backgrounds.
• Exceptional organisational skills and ameticulous attention to detail.
• A positive attitude and the ability to thrivein a fast-paced, team-oriented environment.
• Previous experience in a similar role isessential

WhatWe Offer:

• Competitive hourly rate of £16 - £17.50, inclusive of service charge.
• Access to Stream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

Join us atNumber Sixteen Hotel and become part of a team that celebrates diversity,creativity, and a shared commitment to excellence.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.