Reservations Agent

Firmdale Hotels; Greater London; Hybrid; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate (£16–£17.50)

Health cash plan

Discounted cinema tickets

Gym membership

Travel discounts

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

Ongoing training and English lessons

Social events

Cycle to work scheme

Volunteer day

Exclusive discounts at Design Hotels

Staff sales

Spa discounts

Job summary

Firmdale Hotels invites you to join Number Sixteen Hotel as a Reservations Agent. You will handle reservations, advise guests, and collaborate with the front desk to ensure a seamless guest journey.

The role rewards strong communication, a customer-focused mindset, and teamwork, with a competitive hourly rate and a range of perks including health benefits and staff discounts. We value hospitality excellence and offer ongoing training, flexible scheduling, and opportunities to grow within our

Qualifications

• Customer-focused mindset aimed at creating memorable experiences.
• Warmth and charisma that radiate in every interaction.
• Exceptional verbal and written communication skills.
• Strong organisational ability to ensure no detail is overlooked.
• Ability to work effectively within a collaborative team environment.

Responsibilities

• Handle reservations with accuracy and efficiency.
• Demonstrate knowledge of rooms and facilities and offer tailored recommendations.
• Collaborate with the front office team to maintain smooth operations.
• Deliver outstanding customer service with every interaction.
• Work in a fast-paced environment with resilience under pressure.
• Pay meticulous attention to detail in all aspects of the work.

Skills

Customer focus

Warmth & charisma

Verbal & written communication

Organisation

Team player

Job description

Are you ready to be part ofsomething exceptional? Firmdale Hotels invites you to embark on an excitingjourney as a Reservations Agent at our prestigious Number Sixteen Hotel.

As a Reservations Agent, youwill play a pivotal role in ensuring our guests receive the highest standard ofservice from the moment they inquire about their stay. Your vibrant personalityand exceptional communication skills will shine as you engage with guests,providing them with all the information they need to make their visit trulymemorable.

Responsibilities:

• Handle reservations with finesse, ensuringaccuracy and efficiency.
• Showcase your in-depth knowledge of our hotelrooms and facilities, offering tailored recommendations to guests andexternal agents.
• Collaborate seamlessly with our front officeteam to maintain a smooth operation.
• Embrace our commitment to excellence bydelivering outstanding customer service with every interaction.
• Thrive in a fast-paced environment, demonstratingresilience and adaptability under pressure.
• Uphold our standards of excellence by payingmeticulous attention to detail in all aspects of your work.

What you Need:

• A customer-focused mind-set, with a passionfor creating memorable experiences.
• Warmth and charisma that radiate in everyinteraction.
• Exceptional communication skills, both verbaland written.
• A knack for organisation, ensuring no detailis overlooked.
• The ability to work effectively within a team,contributing to a positive and collaborative work environment

WhatWe Offer:

• Competitive hourly rate of £16 to £17.50, inclusive of service charge.
• Access to Stream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cash plan(includingcontributions towards dental, optical, alternative and complementarytherapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• One allocated paid day per yearfor volunteering work
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

Join us atNumber Sixteen Hotel and become part of a team that celebrates diversity,creativity, and a shared commitment to excellence.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.