Assistant Head Concierge

Firmdale Hotels PLC; Greater London; Hybrid; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Wagestream access

Health cashplan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Staff discounts

Cycle to work

Awards and recognition

Job summary

Firmdale Hotels is seeking an Assistant Head Concierge at Ham Yard Hotel in London. You will report to the Head Concierge and oversee arrivals/departures, guest requests, and smooth check-ins/check-outs.

Join a luxury hospitality group known for exceptional service, with excellent benefits and ongoing development opportunities. You will work in a dynamic hotel environment with a focus on guest-centric care.

Qualifications

• Minimum of three years' experience in a similar role within a 5-star hotel environment.
• Desire to exceed guest expectations and create memorable experiences.
• Professional presentation and demeanour in line with luxury hospitality.

Responsibilities

• Assist in the smooth running of the concierge desk, maintaining high standards of service at all times.
• Welcome guests warmly, assist with luggage, and provide tailored assistance.
• Handle incoming calls promptly and courteously, addressing guest inquiries with professionalism.
• Collaborate with the team to deliver exceptional service and memorable experiences.
• Attend to guest preferences with meticulous care and attention to detail.
• Demonstrate energy and passion for delivering outstanding service, reflecting Firmdale Hotels’ ethos.
• Possess a clean UK driving license to provide transportation assistance as needed.

Skills

Guest service experience

Team collaboration

Professional appearance

Job description

Are you ready to be part of somethingextraordinary? At Firmdale Hotels, we pride ourselves on providing unparalleledexperiences to our guests, and now we are looking for a passionate AssistantHead Concierge to join our thriving team at Ham Yard Hotel.

At Firmdale Hotels, we redefine luxury with aunique blend of creativity, warmth, and impeccable service. Our Ham Yard Hotel,nestled in the heart of London, is a vibrant oasis where every detail iscrafted to perfection. Join us in our mission to exceed expectations and createunforgettable moments for our guests.

As Assistant Head Concierge, you'll play apivotal role in the daily operations of our concierge desk. Reporting directlyto the Head Concierge, you'll oversee arrivals and departures, manage guestrequests with efficiency and precision, and ensure seamless check-ins andcheck-outs.

Responsibilities:

• Assist in the smooth running of the conciergedesk, maintaining high standards of service at all times.
• Welcome guests warmly, assist with luggage,and provide assistance tailored to their needs.
• Handle incoming calls promptly andcourteously, addressing guest inquiries and requests with professionalism.
• Collaborate closely with the team to deliverexceptional service and create memorable experiences for our guests.
• Maintain a keen eye for detail, ensuring allguest preferences and requirements are met with meticulous care.
• Demonstrate enthusiasm and passion for delivering outstanding service, reflecting the essence of Firmdale Hotels.
• Possess a clean UK driving license, enablingyou to provide transportation assistance as needed.

What you Need:

• A genuine desire to exceed guest expectationsand create memorable experiences.
• Reflect our commitment to excellence throughyour professional appearance and demeanour.
• Thrive in a collaborative environment, workingalongside ambitious and friendly colleagues.
• Delight in the small touches that elevate theguest experience from ordinary to extraordinary.
• Bring energy and positivity to everything youdo, infusing our team with your vibrant personality.
• Minimum of three years' experience in asimilar role within a 5-star hotel environment.

WhatWe Offer:

• Competitive annual salary of £ 38,332.00 plus service charge and commissions
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.