Reception Manager

Firmdale Hotels; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Health cashplan

Discounted cinema tickets

Complimentary meals on shift

Season ticket loan

Ongoing training & English lessons

Job summary

Firmdale Hotels at The Soho Hotel in London seeks a Reception Manager to lead the front desk team and ensure exceptional guest experiences across all touchpoints. You will recruit, train, and develop staff, supervise daily operations, and report to senior management while upholding the brand’s standards of service and hospitality.

This role offers a competitive salary, service charge, and a comprehensive benefits package, with opportunities for career progression within a renowned luxury hotel

Qualifications

• Proven experience as a Reception Manager or Reception Supervisor in a high-end establishment.
• Strong leadership and motivational skills, with a passion for developing others.
• Excellent customer service skills, with the ability to communicate effectively and professionally.
• Ability to work well under pressure in a busy environment, adapting to various situations.
• A high level of understanding of current hospitality trends and competitor insights.
• Genuine passion for the hospitality industry and a desire to drive the hotel's success forward.

Responsibilities

• Lead the reception team with enthusiasm, fostering a positive and productive work environment.
• Conduct annual appraisals, manage professional development, and ensure every team member reaches their full potential.
• Uphold the high standards of Firmdale Hotels, ensuring consistency in service and operations.
• Produce weekly and monthly departmental reports for the Deputy and General Manager.
• Assist with daily operations, demonstrating a hands-on approach when needed.

Skills

Leadership

Customer service

Communication

Adaptability

Hospitality knowledge

Job description

Are you ready to take your career to the next level with one of the mostprestigious hotel groups in the industry? Firmdale Hotels is renowned for itsaward-winning hospitality, impeccable design, and exceptional service. Ourproperties, including the luxurious Soho Hotel, offer a unique blend ofsophistication and comfort, making every guest's stay memorable.

We have an excitingopportunity for a Reception Manager to join ourhighly successful team at The Soho Hotel.As a Reception Manager, you will oversee the day-to-day operations of ourReception department, ensuring that every guest receives a personalised andunforgettable experience.

In this pivotal role, you will be part of our dynamic management team,driving the success of our reception operations. You will need to be ambitiousand adaptable, ready to handle a variety of scenarios with ease. Yourleadership will be key in managing staff, from recruitment and training toongoing employee relations. Your goal will be to ensure the team is performingat its best, providing top-tier customer service.

Responsibilities:

• Lead the reception team with enthusiasm, fostering a positive andproductive work environment.
• Conduct annual appraisals, manage professional development, and ensureevery team member reaches their full potential.
• Uphold the high standards of Firmdale Hotels, ensuring consistency inservice and operations.
• Produce weekly and monthly departmental reports for the Deputy andGeneral Manager.
• Assist with daily operations, demonstrating a hands-on approach whenneeded.

What you Need:

• Proven experience as a Reception Manager or Reception Supervisor in ahigh-end establishment.
• Strong leadership and motivational skills, with a passion for developingothers.
• Excellent customer service skills, with the ability to communicateeffectively and professionally.
• Ability to work well under pressure in a busy environment, adapting tovarious situations as they arise.
• A high level of understanding of current hospitality trends andcompetitor insights.
• Genuine passion for the hospitality industry and a desire to drive thehotel's success forward.

WhatWe Offer:

• Competitive salary plus service charge and benefits to be discussed at venue.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

Join us at TheSoho Hotel and be part of a team that values excellence, creativity, and genuine passion for hospitality.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.