Receptionist

Edwardian Group; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Complimentary hot meals, salad bar and

unlimited beverages

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Auto enrolment into pension scheme

Regular social events

Annual company recognition events

Wellbeing champions

Company doctor access

Edwardian Academy access

Promotion opportunities

Job summary

The Londoner is seeking a Receptionist to join London’s first ‘Super Boutique’ hotel. You will manage guest check-in and check-out, rooming, and daily admin tasks while delivering personalised service and promoting hotel amenities.

Ideal candidates have prior hotel reception experience, strong English communication, and familiarity with Opera, Office 365, Salesforce, and Review Pro. Competitive salary on site in Leicester Square, London.

Qualifications

• Previous hotel reception experience is preferred.
• Excellent customer service skills with attention to detail.
• Impeccable command of English, written and spoken.

Responsibilities

• Greet and assist guests at check-in/check-out.
• Handle cash payments and a float according to company standards.
• Respond to guest communications with personalized service.
• Assist with daily administrative tasks in the department.
• Promote hotel amenities and outlets to guests.
• Gather guest information to personalise service for returning guests.

Skills

Customer service

Attention to detail

English language proficiency

Tools

Opera

Office 365

Salesforce

Review Pro

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

Overview:

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• R ecommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels

• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary