Receptionist

Edwardian Hotels London; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Complimentary hot meals and beverages

Employee discounts

Annual complimentary night stays

Pension scheme

Training and development program

Wellbeing support

Job summary

Edwardian Hotels London seeking a Receptionist for The Londoner, a chic, super-boutique hotel in Leicester Square. You will manage the guest journey from check-in to check-out, handle cash, and provide London's best local knowledge.

The role offers career progression within a Great Place to Work-recognised culture, with benefits and ongoing training through Edwardian Academy.

Qualifications

• Previous hotel reception experience in a 4- or 5-star hotel operation.
• Experience with IT applications including Opera, Office 365, Sales Force and Review Pro.
• Excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Responsibilities

• Handle all aspects of the guest journey, delivering maximum service delivery at check-in and check-out, rooming and providing general London knowledge.
• Handle cash payments and a float in accordance with company standards.
• Respond to all guest communications professionally, ensuring personalization and customization to deliver service excellence.
• Assist with daily administration tasks within the department.
• Anticipate guest needs during their stay and promote hotel amenities and outlets.
• Collect guest information to update the client database for a truly personal service.

Skills

Customer service

Attention to detail

English language

Tools

Opera

Office 365

Sales Force

Review Pro

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.

Overview

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.
  

About You

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.
  

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development
  

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.