Receptionist

Gordon Ramsay Restaurants; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

50% staff discount on food and drink

30% discount for Friends & Family

Early access to up to 50% of basic pay

Refer a Friend scheme: £250–£1000

World-class training & development

Career progression across multi-site/m

Wellbeing support (MYNDUP)

Staff events and team collaboration

Job summary

Lucky Cat by Gordon Ramsay at 22 Bishopsgate is seeking a Receptionist to be the first point of contact for guests and to manage bookings with a focus on delivering exceptional hospitality. Based on level 60 with breathtaking city views, the role offers a chance to develop within a renowned multi-site group.

You will lead the reception team, ensure seamless guest communication across the dining floor, and uphold the high standards Gordon Ramsay Restaurants is known for, with opportunities for

Qualifications

• First and last point of contact for guests, delivering fantastic service.
• Able to manage restaurant booking system and optimise covers.
• Lead, develop and motivate the reception team to deliver an excellent guest experience.
• Ensure guests feel welcomed, comfortable and receive prompt, polite service.

Responsibilities

• You pride yourself on being the first and last point of contact within the restaurant, welcoming guests. You're passionate about delivering fantastic and engaging service to all our guests
• You're responsible for managing the restaurant booking system, optimising covers, and ensuring all guest requests are effectively communicated to the restaurant teams
• You lead, develop, and motivate the reception team to ensure the team deliver the ultimate guest experience
• You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience

Skills

Customer service

Hospitality

Booking system management

Team motivation

Tools

Booking system

Job description

Lucky Cat is one of five unique Gordon Ramsay Restaurant experiences at 22 Bishopsgate and Europe’s tallest restaurant - Asian inspired small plates, Robata grills, sushi and sashimi, exquisitely crafted in the open kitchen and raw bar.
Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city.

We are now looking for a Receptionist to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate.

What you do as a Receptionist:

• You pride yourself on being the first and last point of contact within the restaurant, welcoming guests. You're passionate about delivering fantastic and engaging service to all our guests
• You're responsible for managing the restaurant booking system, optimising covers, and ensuring all guest requests are effectively communicated to the restaurant teams
• You lead, develop, and motivate the reception team to ensure the team deliver the ultimate guest experience
• You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience

What’s in it for you:

• Competitive Pay Rate
• A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
• 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
• Employees can instantly access up to 50% of basic wages earned before payday via Stream
• Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply)
• Access to our world-class training & development opportunities globally
• Progress your career through a multi-site and multi-brand, best in class global restaurant group
• Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
• Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
• MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.