Guest Experience Host — Luxury Restaurant Front Desk

Gordon Ramsay Restaurants; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

50% staff discount on food and drink

30% discount for Friends & Family

Early access to up to 50% of basic pay

Refer a Friend scheme: £250–£1000

World-class training & development

Career progression across multi-site/m

Wellbeing support (MYNDUP)

Staff events and team collaboration

Job summary

Lucky Cat by Gordon Ramsay at 22 Bishopsgate is seeking a Receptionist to be the first point of contact for guests and to manage bookings with a focus on delivering exceptional hospitality. Based on level 60 with breathtaking city views, the role offers a chance to develop within a renowned multi-site group.

You will lead the reception team, ensure seamless guest communication across the dining floor, and uphold the high standards Gordon Ramsay Restaurants is known for, with opportunities for

Qualifications

• First and last point of contact for guests, delivering fantastic service.
• Able to manage restaurant booking system and optimise covers.
• Lead, develop and motivate the reception team to deliver an excellent guest experience.
• Ensure guests feel welcomed, comfortable and receive prompt, polite service.

Responsibilities

• You pride yourself on being the first and last point of contact within the restaurant, welcoming guests. You're passionate about delivering fantastic and engaging service to all our guests
• You're responsible for managing the restaurant booking system, optimising covers, and ensuring all guest requests are effectively communicated to the restaurant teams
• You lead, develop, and motivate the reception team to ensure the team deliver the ultimate guest experience
• You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience

Skills

Customer service

Hospitality

Booking system management

Team motivation

Tools

Booking system

Job description

Lucky Cat by Gordon Ramsay at 22 Bishopsgate is seeking a Receptionist to be the first point of contact for guests and to manage bookings with a focus on delivering exceptional hospitality. Based on level 60 with breathtaking city views, the role offers a chance to develop within a renowned multi-site group.

You will lead the reception team, ensure seamless guest communication across the dining floor, and uphold the high standards Gordon Ramsay Restaurants is known for, with opportunities for