Receptionist - NLW - Front Office

Novotel London West - Arora Group; City Of London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discounts

Christmas gifts

Employee parties

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Long service recognition

Star employee recognition

Job summary

Novotel London West - Arora Group is seeking a receptionist to welcome guests, manage efficient check-in/out and provide information on hotel facilities and local area.

You will answer calls, allocate rooms, prepare bills and work closely with other departments to ensure seamless guest experiences while maintaining high service standards.

Qualifications

• Provide high-quality guest service in a reception role.
• Strong organizational skills and attention to detail.
• Excellent communication in written and spoken English.
• Experience in a similar 4-star hotel is advantageous.
• Opera PMS experience is a plus.

Responsibilities

• Greet guests with a warm welcome and friendly demeanor.
• Manage check-in and check-out procedures efficiently.
• Provide information about hotel facilities, services and local areas.
• Answer calls, allocate rooms and prepare guest bills.
• Collaborate with other departments to ensure seamless guest experiences.

Tools

Opera PMS

Job description

But there’s more...Free meals on duty.Uniform offered and dry cleaned.Discounted employee friends & family rates at Arora Hotels.Food and beverage discounts.Christmas gifts and employee parties.Introduce a friend scheme.Cycle 2 work scheme.UK attraction discounts @ Merlin Entertainments.Taste card.Life assurance scheme.Wage stream.Employee assistance programme.Arora star employee recognition.Long service recognition award.

About us

Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.

About the role

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.Greet our guests with a warm welcome and an infectious smile.Manage check-in and check-out procedures efficiently,Provide guests with information about hotel facilities, services, and local area.Handle guest inquiries and resolve any issues promptly and professionally.Work closely with other departments to ensure seamless guest experiences.Answering calls, allocating rooms, and preparing guests’ bills.

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.