Receptionist

The-Londoner-Hotel; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days annual holiday

Complimentary hot meals and beverages

Recommend a Friend scheme £500

Annual complimentary nights

Staff accommodation discounts

Discount platform access

Company pension enrolment

Regular social events

Annual recognition events

Wellbeing champions

Access to company doctor

Edwardian Academy online learning

Training and promotion opportunities

Job summary

The Londoner, a chic, 15-floor super-boutique hotel in Leicester Square, is hiring a Receptionist to join the Front of House team. You will manage guest check-ins/check-outs, handle cash, and deliver personalised service that makes guests feel special.

The role requires prior hotel reception experience, strong English, and IT know-how (Opera, Office 365, Salesforce, Review Pro). The company offers a competitive salary, 28 days’ holiday, meals, staff discounts, and clear career progression.

Qualifications

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Experience with Opera, Office 365, Salesforce and Review Pro is preferred.
• Excellent attention to detail and customer service skills.
• Impeccable command of the English language, written and spoken.

Responsibilities

• Handle guest journey at check-in and check-out with high service levels.
• Manage cash payments and a float in line with company standards.
• Respond to guest communications with personalised service.
• Assist with daily admin tasks within the department.
• Anticipate guest needs and promote hotel amenities and outlets.
• Gather guest information to update the client database for personalised service.

Skills

Front of House

Guest Service

English Proficiency

Tools

Opera PMS

Office 365

Salesforce

Review Pro

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.

Overview:

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels

• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary