Receptionist

Crimson Hotels Group; Hounslow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health & Wellbeing Cash Plan

Go Hilton - Discount program for you,

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career >...

Job summary

Crimson Hotels Group is seeking an experienced Receptionist for a luxury hotel in central London. The role focuses on listening to guests, anticipating needs and achieving 100% guest satisfaction through smooth check-in and check-out, and handling requests during the stay.

The successful candidate will have prior customer-facing experience, strong communication skills, and a professional appearance. You will be able to multitask, work calmly under pressure, and contribute to a welcoming

Qualifications

• Previous experience in a customer-focused industry
• Excellent presentation and grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multitask and work in a hospitality environment
• Ability to work in a team or independently

Responsibilities

• Handle check-in and check-out for guests
• Assist guests with requests during their stay
• Deliver exceptional customer service and guest satisfaction

Skills

Customer service

Communication skills

IT proficiency

Teamwork

Job description

Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for an experienced and passionate receptionist to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.

The Role

As a Receptionist, your role will be to truly listen to our guests, anticipate their needs and achieve 100% guest satisfaction.

Your key duties as a Receptionist will include handling check-in and check-out services for the guests and assisting them with requests during their stay.

The Person

We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent presentation & grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.

The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets: Rockwell and The Rooftop
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.