Receptionist

Peoplebank; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary experiences: overnight &

Dining discounts across outlets

45–60 minutes massage and chiropody on

Job summary

One Aldwych in Covent Garden is seeking a Receptionist to welcome guests and ensure a seamless check-in and check-out experience while delivering exceptional service. You will anticipate guest needs and coordinate with departments to create memorable stays that reflect our luxury standards.

We look for a warm, professional individual with strong organisational skills and a passion for personalised guest experiences.

Qualifications

• Passion for hospitality and personalised guest experiences.
• Highly organised with ability to anticipate guest needs and communicate clearly.
• Warm, engaging and professional demeanor with ability to build genuine connections.
• Previous experience in luxury hospitality is preferred; familiarity with Opera Cloud is advantageous.

Responsibilities

• Welcoming guests, ensuring a smooth check-in/out and rooming experience.
• Deliver exceptional service in line with our standards at all times.
• Recognise guest needs and communicate, take action and follow up to create memorable experiences.

Skills

Guest service

Communication

Attention to detail

Team collaboration

Problem solving

Job description

One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to 100 individually designed rooms and suites, Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.

At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.

• Competitive salary, service charge and paid overtime
• Work Life Balance: No double shifts and paid overtime for all hours worked beyond your contracted hours.
• Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
• Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
• Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
• Local Perks: Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
• Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
• Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
• Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
• Learning & Development: Access training and development opportunities, career conversations and ongoing support
• Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
• Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments

What you will do

• Welcoming guests, ensuring a smooth welcoming experience, check in, rooming and check out
• Deliver exceptional service to our guests at all times in line with our service standards
• Recognise and anticipate the needs of our guests, and communicate, take action, and follow up where needed to create memorable guest experiences
• Assist and communicate with all departments ensuring a smooth stay for guests

What you will bring

Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow.
As part of our Reception team, you will strive to create memorable, personalised experiences for every guest.

• A genuine passion for hospitality and a natural commitment to delivering thoughtful, personalised guest experiences
• A highly organised and attentive approach, with the ability to anticipate guest needs, manage details accurately and communicate clearly with both guests and colleagues
• A warm, engaging and professional manner, with a natural ability to build genuine connections and leave a positive and lasting impression
• Previous experience in a similar role within a luxury hospitality environment; familiarity with Opera Cloud would be an advantage

Everyone is welcome here. We are committed to creating a workplace where everyone feels welcome, valued and respected.