Hotel Receptionist - Nights

Clermont Hotel Group; Greater London; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Access to earned salary before payday

Discounts on dining, hotel stays, and more

Referral bonuses

Interest-free season ticket loans

Job summary

Clermont Hotel Group is looking for a Receptionist at The Royal Horseguards, a prestigious 5-star hotel in Greater London. The role requires a passion for guest service, where you will ensure each guest feels warmly welcomed and supported throughout their stay. You'll handle check-ins and check-outs and anticipate guest needs during busy periods.

Working on a flexible shift basis, you’ll collaborate with a dedicated team while enjoying comprehensive support and benefits including wellness resources and career development opportunities.

Qualifications

• Genuine passion for guest service and creating personalized experiences.
• Ability to remain calm and collected in a busy environment.
• Strong attention to detail to anticipate guest needs.

Responsibilities

• Work at the Reception desk to warmly welcome guests.
• Anticipate guest needs and resolve queries during busy times.
• Comfortable with a flexible shift-based schedule.

Skills

Guest service passion

Calmness under pressure

Attention to detail

Friendly personality

Proactive mindset

Job description

Overview

The Royal Horseguards is a beautiful 5-star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar and terrace area, as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + commissions

What You’ll Be Doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What You’ll Bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth

We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Well‑being

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well‑being

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.