Hotel Receptionist - Days

Peoplebank; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Healthcare

Staff meals

Employee discounts

Wellbeing support

Job summary

The Thistle Trafalgar Square Hotel, part of Clermont Hotel Group, is seeking a friendly Front of House team member on a flexible, hourly basis. You’ll primarily work at the reception desk in London’s West End, delivering warm welcome, handling guest queries, and assisting with check-in and check-out.

Experience with Opera is a plus, but the emphasis is on proactive, calm guest service and the ability to work five days out of seven on a rotating shift, with early and late slots.

Qualifications

• Guest-focused front-of-house experience preferred.
• Ability to stay composed in a busy, guest-facing environment.
• Strong attention to detail and proactive attitude.
• Willingness to work a rotating shift pattern (5 days out of 7).

Responsibilities

• Welcome and assist guests at reception and support check-in/out.
• Resolve guest queries and ensure memorable experiences.
• Collaborate with team to deliver personalised service.
• Maintain calm, proactive service during peak times.

Skills

Guest service

Calm under pressure

Friendly demeanor

Attention to detail

Flexible scheduling

Tools

Opera PMS

Job description

Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + commissions

The Thistle Trafalgar Square Hotel is located on a quiet side street right in the heart of London's West End. All 108 bedrooms at this four-star hotel have been recently refurbished and offer a great standard of comfort and style. In addition, the Royal Trafalgar has a ground floor restaurant which also benefits from a terrace so you can experience al fresco dining in the centre of London.

What you’ll be doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with easeeven during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What you’ll bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

What you’ll get in return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome.