Casual Night Receptionist

Millennium Hotel And Resorts Uk; Greater London; On-site; GBP 18,000 - 24,000; Part time

Job summary

Millennium Hotels UK at The Chelsea Harbour Hotel in London is seeking a friendly, professional Casual Night Receptionist to join our Front Office team. You’ll welcome guests, manage check-ins and check-outs, and handle guest enquiries with a focus on delivering exceptional service.

You’ll work flexible night shifts, including weekends, and collaborate with other departments to ensure a seamless guest journey.

Qualifications

• Experience in hotel reception or front office required.
• Strong communication and customer service abilities.
• Professional demeanor with approachable manner.
• Ability to stay calm and organized in busy environments.
• Opera Cloud experience is desirable.

Responsibilities

• Welcome guests and deliver exceptional customer service at all times.
• Manage check-ins, check-outs, and guest enquiries efficiently.
• Handle reservations, billing, and administrative tasks accurately.
• Build positive relationships with guests and personalise their experience.
• Resolve guest concerns professionally and effectively.
• Work closely with other departments to ensure a seamless guest journey.

Skills

Excellent communication

Customer service skills

Professional and approachable

Calm under pressure

Guest-focused

Tools

Opera Cloud

Job description

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with apprenticeship and develop your career within our Brands.

We are currently looking for a friendly, professional, and guest-focused Casual Night Receptionist to join our Front Office team at The Chelsea Harbour Hotel.

Key Information

• Hours: Flexible shifts, including nights and weekends
• Location: The Chelsea Harbour Hotel, SW10 0XE

What You'll Do

• Welcome guests and deliver exceptional customer service at all times.
• Manage check-ins, check-outs, and guest enquiries efficiently.
• Handle reservations, billing, and administrative tasks accurately.
• Build positive relationships with guests and personalise their experience.
• Resolve guest concerns professionally and effectively.
• Work closely with other departments to ensure a seamless guest journey.

What We're Looking For

• Previous experience in a hotel reception or front office role.
• Excellent communication and customer service skills.
• A positive, professional, and approachable manner.
• Ability to remain calm and organised in a busy environment.
• Experience with Opera Cloud is desirable.
• Flexibility to work a variety of shifts.

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.