Receptionist

Gordon Ramsay Restaurants; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount 50% on food & drinks

Staff discount on Gordon RamsayAcademy

Refer a Friend scheme (£250–£1000)

Training & development opportunities

Wellbeing support through MYNDUP

Job summary

Bread Street Kitchen – St Paul’s, part of Gordon Ramsay Restaurants, is seeking a Receptionist to join the front of house team at One New Change in the City. You’ll be the first and last point of contact, ensuring guests feel welcomed and looked after throughout their dining experience.

Key responsibilities include handling calls, recording bookings, and managing guest communications with a warm, professional approach while delivering outstanding service and organisation.

Responsibilities

• You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging way and taking the responsibility for maintaining a high standard of guest care
• You love to assure that each guest is made to feel welcomed, comfortable and is served promptly and politely during all dining experience
• You are confident in handling calls, recording bookings, dealing with guests and answering their emails
• You naturally enjoy building rapport with guests in a friendly but professional way
• You are keen to use your organisational, communication and outstanding customer service skills and a passion for creating a memorable guest experience to ensure the highest standards are consistently achieved

Job description

Bread Street Kitchen St Paul's is located in One New Change, in the heart of the City.

With a large breath-taking space with a New York loft feel and a stunning mix of vintage and modern interiors, feel the buzz of this bustling room as you take a seat and enjoy breakfast, lunch or dinner. Bread Street Kitchen & Bar - St Paul's serves something for everyone with a globally-inspired menu of classic Gordon Ramsay dishes.

We are looking for a Receptionist to join the amazing front of house team at Bread Street Kitchen – St Paul’s.

What you do as a Receptionist:

• You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging way and taking the responsibility for maintaining a high standard of guest care
• You love to assure that each guest is made to feel welcomed, comfortable and is served promptly and politely during all dining experience
• You are confident in handling calls, recording bookings, dealing with guests and answering their emails
• You naturally enjoy building rapport with guests in a friendly but professional way
• You are keen to use your organisational, communication and outstanding customer service skills and a passion for creating a memorable guest experience to ensure the highest standards are consistently achieved

What’s in it for you:

• Competitive Pay Rate
• A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
• 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
• Employees can instantly access up to 50% of basic wages earned before payday via Stream
• Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply)
• Access to our world-class training & development opportunities globally
• Progress your career through a multi-site and multi-brand, best in class global restaurant group
• Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
• Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
• MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.