Guest Experience Host - Front of House (City Centre)

Gordon Ramsay Restaurants; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount 50% on food & drinks

Staff discount on Gordon RamsayAcademy

Refer a Friend scheme (£250–£1000)

Training & development opportunities

Wellbeing support through MYNDUP

Job summary

Bread Street Kitchen – St Paul’s, part of Gordon Ramsay Restaurants, is seeking a Receptionist to join the front of house team at One New Change in the City. You’ll be the first and last point of contact, ensuring guests feel welcomed and looked after throughout their dining experience.

Key responsibilities include handling calls, recording bookings, and managing guest communications with a warm, professional approach while delivering outstanding service and organisation.

Responsibilities

• You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging way and taking the responsibility for maintaining a high standard of guest care
• You love to assure that each guest is made to feel welcomed, comfortable and is served promptly and politely during all dining experience
• You are confident in handling calls, recording bookings, dealing with guests and answering their emails
• You naturally enjoy building rapport with guests in a friendly but professional way
• You are keen to use your organisational, communication and outstanding customer service skills and a passion for creating a memorable guest experience to ensure the highest standards are consistently achieved

Job description

Bread Street Kitchen – St Paul’s, part of Gordon Ramsay Restaurants, is seeking a Receptionist to join the front of house team at One New Change in the City. You’ll be the first and last point of contact, ensuring guests feel welcomed and looked after throughout their dining experience.

Key responsibilities include handling calls, recording bookings, and managing guest communications with a warm, professional approach while delivering outstanding service and organisation.