Receptionist

Cram Osteopaths; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Job summary

Cram Osteopaths seeks a Front Desk Receptionist to greet patients, manage appointments, and support clinic operations in Glasgow. You will handle check-in/check-out, answer calls, respond to inquiries, and assist practitioners with administrative tasks.

The role requires strong customer service, accuracy, and confidentiality in handling patient records and payments, with on-site work in a welcoming clinic environment.

Qualifications

• Strong customer service and communication with patients and staff.
• Experience with receptionist duties and scheduling.
• Confident phone etiquette for inquiries and scheduling.
• Basic computer skills including scheduling software and email.
• Attention to detail in a busy clinic setting.
• Healthcare or patient-facing experience is beneficial.
• On-site in Glasgow and reliable, punctual.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer phone calls and respond to inquiries.
• Coordinate bookings and maintain appointment schedules.
• Process payments and prepare basic documentation.
• Maintain patient records with accuracy and confidentiality.

Skills

Excellent customer service

Appointment scheduling

Phone etiquette

Administrative tasks

Record keeping/confidentiality

On-site teamwork

Job description

Company Description

Cram Osteopaths provides osteopathic treatment for a wide range of musculoskeletal conditions, including back, neck, shoulder, and hip pain. The team focuses on helping individuals improve mobility, reduce discomfort, and enhance overall wellbeing. Patients receive tailored care that aims to address both immediate symptoms and underlying causes. The clinic offers a welcoming environment where people of all ages can seek support for pain management and recovery.

Role Description

The Front Desk Receptionist is responsible for greeting patients, managing appointment schedules, and ensuring a smooth check-in and check-out process. Day-to-day tasks include answering phone calls, responding to inquiries, coordinating bookings, and maintaining patient records with accuracy and confidentiality. The role also involves handling payments, preparing basic documentation, and supporting practitioners with administrative needs. This is an on-site role based in Glasgow, working directly with patients and staff in the clinic environment.

< h3>Qualifications

• Strong customer service and communication skills to interact professionally with patients, practitioners, and external contacts.
• Proficiency in receptionist duties and clerical skills, including managing appointments, maintaining records, and handling basic office documentation.
• Confident phone etiquette for answering inquiries, directing calls, and providing clear information about services and scheduling.
• Basic computer skills, including use of scheduling software, email, and office productivity tools.
• Ability to stay organized, manage multiple tasks, and maintain attention to detail in a busy clinic setting.
• Previous experience in a healthcare, wellness, or customer-facing environment is beneficial.
• Reliable, punctual, and comfortable working on-site in Glasgow as part of a collaborative team.