Medical Receptionist

NHS Jobs; Salford; On-site; GBP 21,000 - 23,000; Full time

Job summary

NHS Jobs in Salford is seeking an efficient Medical Receptionist to welcome patients and visitors, answer enquiries, and manage appointments within a busy NHS practice.

You will maintain accurate patient records, comply with GDPR, and liaise with GPs, nurses and staff to ensure smooth front-d desk operations and quality patient care. This role requires calm professionalism and strong computer skills.

Qualifications

• Excellent communication and customer service abilities are essential.
• Confidentiality and GDPR awareness are required.
• Ability to remain calm and professional under pressure in a busy healthcare environment.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer calls, respond to enquiries and direct calls to the appropriate healthcare professional.
• Book, cancel and rearrange appointments per practice procedures.
• Signpost patients to the most appropriate service.
• Maintain accurate patient records in the clinical computer system.
• Handle confidential information per GDPR and practice policies.
• Liaise with GPs, nurses, and other staff.
• Process prescriptions and administrative documents per procedures.
• Address patient queries with calm, empathetic professionalism.
• Support day-to-day reception operations and general admin duties.
• Collaborate with colleagues to ensure high-quality patient care and service delivery.

Skills

Communication

Customer service

Organisation

Attention to detail

Computer literacy

Tools

Practice management software

Job description

Main Duties and Responsibilities

• Welcoming patients and visitors in a friendly, approachable and professional manner.
• Answering telephone calls, responding to patient enquiries and directing calls to the appropriate healthcare professional.
• Booking, cancelling and rearranging appointments in accordance with practice procedures.
• Managing patient requests and signposting patients to the most appropriate service.
• Maintaining accurate and up-to-date patient records using the practice's clinical computer system.
• Handling confidential and sensitive patient information in accordance with GDPR and practice policies.
• Liaising with GPs, nurses, healthcare professionals and other members of the practice team.
• Processing prescriptions, correspondence and other administrative documentation in line with practice procedures.
• Dealing with patient queries and concerns calmly, sensitively and professionally.
• Supporting the smooth day-to-day running of the reception area and carrying out general administrative duties as required.
• Working collaboratively with colleagues to provide a high standard of patient care and service delivery.

Key Skills and Qualities

• The role requires excellent communication and customer service skills, good organisational abilities, attention to detail and confidence using computer systems.
• A medical receptionist must be compassionate, patient, reliable and able to remain calm under pressure while managing competing demands in a busy healthcare environment.
• Confidentiality, professionalism, teamwork and a commitment to providing high-quality patient care are essential to the role.