Patient Services Front Desk Coordinator

Cram Osteopaths; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Job summary

Cram Osteopaths seeks a Front Desk Receptionist to greet patients, manage appointments, and support clinic operations in Glasgow. You will handle check-in/check-out, answer calls, respond to inquiries, and assist practitioners with administrative tasks.

The role requires strong customer service, accuracy, and confidentiality in handling patient records and payments, with on-site work in a welcoming clinic environment.

Qualifications

• Strong customer service and communication with patients and staff.
• Experience with receptionist duties and scheduling.
• Confident phone etiquette for inquiries and scheduling.
• Basic computer skills including scheduling software and email.
• Attention to detail in a busy clinic setting.
• Healthcare or patient-facing experience is beneficial.
• On-site in Glasgow and reliable, punctual.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer phone calls and respond to inquiries.
• Coordinate bookings and maintain appointment schedules.
• Process payments and prepare basic documentation.
• Maintain patient records with accuracy and confidentiality.

Skills

Excellent customer service

Appointment scheduling

Phone etiquette

Administrative tasks

Record keeping/confidentiality

On-site teamwork

Job description

Cram Osteopaths seeks a Front Desk Receptionist to greet patients, manage appointments, and support clinic operations in Glasgow. You will handle check-in/check-out, answer calls, respond to inquiries, and assist practitioners with administrative tasks.

The role requires strong customer service, accuracy, and confidentiality in handling patient records and payments, with on-site work in a welcoming clinic environment.