Receptionist

Peasgood & Skeates; Fen Ditton; Sur place; GBP 25 000 - 30 000; Plein temps

Résumé du poste

Peasgood & Skeates, part of Daniel Robinson & Sons, seeks a compassionate Receptionist for our Cambridge office. You will be the first point of contact for families, handling inquiries and coordinating appointments with discretion and care.

This role emphasizes empathy, organisation and professionalism, with GDPR-aligned handling of confidential information and active support for community activities. Office-based, full-time, £27,500 per year.

Qualifications

• Proven experience in a receptionist or front-of-house role.
• Excellent verbal and written communication skills.
• Warm, professional telephone manner and empathy for distressed individuals.
• Strong organisational skills and attention to detail.
• Ability to remain calm and manage competing priorities.
• Good IT skills, including Microsoft Office; willingness to learn new systems.
• Discretion, integrity and professionalism.

Responsabilités

• Welcoming families, visitors and the public with warmth, dignity and discretion.
• Handling telephone enquiries sensitively, including after a death.
• Arranging appointments, viewings and chapel visits.
• Coordinating diaries and sharing information between families, Funeral Directors and external contacts.
• Liaising with clergy, crematoria, cemeteries, doctors and suppliers.
• Preparing and maintaining funeral paperwork, records and correspondence.
• Handling payments, invoices and account inquiries.
• Managing incoming/outgoing post, emails and general administration.
• Maintaining reception, meeting rooms and public areas to a high standard.
• Providing wider administrative and branch support when required.
• Handling confidential information in line with GDPR and procedures.
• Supporting local community activities and fundraising.

Connaissances

Receptionist experience

Verbal communication

Written communication

Emotional intelligence

Organisational skills

IT proficiency

Discretion and professionalism

Professional appearance

Customer service

Description du poste

Receptionist

Location: Cambridge, CB5 8PASalary: £27,500 per annumContract: Full-time, permanent| Office-based

Peasgood & Skeates, part of Daniel Robinson & Sons, is a long-established, family-owned independent funeral directors with a proud history of supporting families and communities across Essex, Cambridgeshire, Suffolk and the surrounding areas.

We are looking for an experienced and compassionate Receptionist to join our flagship Cambridge office.

This is a particularly important role. As the first point of contact for families visiting or calling us, you'll help create a welcoming, supportive environment while providing the administrative coordination that keeps the branch running smoothly.

It's much more than a traditional reception position. You'll need excellent organisational skills, emotional intelligence and the ability to remain calm and professional when dealing with sensitive situations.

What you'll be doing

• Welcoming bereaved families, visitors and members of the public with warmth, dignity and discretion.
• Handling telephone enquiries sensitively, including initial calls following a death.
• Arranging appointments, viewings and chapel of rest visits.
• Coordinating diaries and sharing information between families, Funeral Directors and external contacts.
• Liaising with clergy, celebrants, crematoria, cemeteries, doctors, coroners, florists and other suppliers.
• Preparing and maintaining funeral paperwork, records and correspondence accurately.
• Handling payments, invoices and account enquiries.
• Managing incoming and outgoing post, emails and general administration.
• Maintaining reception, meeting rooms and public areas to a high standard.
• Providing wider administrative and branch support when required.
• Handling confidential information responsibly and in line with GDPR and company procedures.
• Supporting local community activities, events and fundraising where needed.

What we're looking for

Essential:

• Proven experience in a receptionist or front-of-house role.
• Excellent verbal and written communication skills.
• A warm, professional and empathetic telephone manner.
• The emotional intelligence to support people who may be distressed or grieving.
• Strong administration, organisation and attention to detail.
• The ability to remain calm and manage competing priorities
• Good IT skills, including Microsoft Office, and confidence learning new systems.
• Discretion, integrity and professionalism.
• A smart and professional appearance and manner.
• A flexible, helpful approach and a genuine commitment to excellent customer service.

Desirable:

• At least one year's experience in a funeral directors' reception or similar role.
• Previous experience within the funeral industry.
• Knowledge of Cambridge and the surrounding area.
• Experience liaising with funeral-related organisations and third parties.
• Experience in another client-facing role involving sensitive or emotionally challenging situations.
• A full UK driving licence.
• A role that makes a difference

This is an opportunity to make a genuine difference to families during some of the most difficult moments of their lives. You'll be joining a well-established family business where compassion, professionalism and the quality of service provided to the local community really matter.

The role can be emotionally demanding, and you may occasionally come into contact with the deceased. We therefore ask applicants to consider this carefully before applying.

If you're an experienced receptionist who combines excellent organisational skills with compassion, discretion and genuine warmth, we'd love to hear from you.