Compassionate Front Desk Receptionist - Funeral Home

Peasgood & Skeates; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

Peasgood & Skeates, part of Daniel Robinson & Sons, is seeking an experienced Receptionist to join our Cambridge office. You will be the first point of contact for families, delivering warmth, discretion and professional support while coordinating admin tasks to keep the branch running smoothly.

This role requires empathy, strong organisational skills and the ability to manage sensitive situations with calm professionalism. Office-based position supporting local communities and events.

Qualifications

• Proven experience in a receptionist/front-of-house role.
• Excellent verbal and written communication skills.
• A warm, professional and empathetic telephone manner.
• Emotional intelligence to support distressed individuals.
• Strong administration, organisation and attention to detail.
• The ability to manage competing priorities calmly.
• Good IT skills, including Microsoft Office and learning new systems.
• Discretion, integrity and professionalism.
• A smart and professional appearance and manner.
• Desire to provide excellent customer service.

Responsibilities

• Welcome bereaved families and visitors with warmth and discretion.
• Handle telephone enquiries sensitively, including calls after a death.
• Arrange appointments, viewings and chapel of rest visits.
• Coordinate diaries and share information among families and staff.
• Liaise with clergy, crematoria, cemeteries and other contacts.
• Prepare and maintain funeral paperwork and records accurately.
• Handle payments, invoices and account enquiries.
• Manage post, emails and general administration.
• Maintain reception areas to a high standard.
• Provide wider branch support as needed.
• Handle confidential information in line with GDPR and procedures.
• Support local community activities and events where needed.

Skills

Reception experience

Communication skills

Empathetic caller

Admin skills

IT skills

Discretion

Professional appearance

Customer service

Tools

Microsoft Office

Job description

Peasgood & Skeates, part of Daniel Robinson & Sons, is seeking an experienced Receptionist to join our Cambridge office. You will be the first point of contact for families, delivering warmth, discretion and professional support while coordinating admin tasks to keep the branch running smoothly.

This role requires empathy, strong organisational skills and the ability to manage sensitive situations with calm professionalism. Office-based position supporting local communities and events.