Compassionate Front Desk & Admin Coordinator - Funeral Home

Peasgood & Skeates; Fen Ditton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Peasgood & Skeates, part of Daniel Robinson & Sons, seeks a compassionate Receptionist for our Cambridge office. You will be the first point of contact for families, handling inquiries and coordinating appointments with discretion and care.

This role emphasizes empathy, organisation and professionalism, with GDPR-aligned handling of confidential information and active support for community activities. Office-based, full-time, £27,500 per year.

Qualifications

• Proven experience in a receptionist or front-of-house role.
• Excellent verbal and written communication skills.
• Warm, professional telephone manner and empathy for distressed individuals.
• Strong organisational skills and attention to detail.
• Ability to remain calm and manage competing priorities.
• Good IT skills, including Microsoft Office; willingness to learn new systems.
• Discretion, integrity and professionalism.

Responsibilities

• Welcoming families, visitors and the public with warmth, dignity and discretion.
• Handling telephone enquiries sensitively, including after a death.
• Arranging appointments, viewings and chapel visits.
• Coordinating diaries and sharing information between families, Funeral Directors and external contacts.
• Liaising with clergy, crematoria, cemeteries, doctors and suppliers.
• Preparing and maintaining funeral paperwork, records and correspondence.
• Handling payments, invoices and account inquiries.
• Managing incoming/outgoing post, emails and general administration.
• Maintaining reception, meeting rooms and public areas to a high standard.
• Providing wider administrative and branch support when required.
• Handling confidential information in line with GDPR and procedures.
• Supporting local community activities and fundraising.

Skills

Receptionist experience

Verbal communication

Written communication

Emotional intelligence

Organisational skills

IT proficiency

Discretion and professionalism

Professional appearance

Customer service

Job description

Peasgood & Skeates, part of Daniel Robinson & Sons, seeks a compassionate Receptionist for our Cambridge office. You will be the first point of contact for families, handling inquiries and coordinating appointments with discretion and care.

This role emphasizes empathy, organisation and professionalism, with GDPR-aligned handling of confidential information and active support for community activities. Office-based, full-time, £27,500 per year.