Front Desk Coordinator — Compassionate Funeral Home

Peasgood & Skeates; Cambridgeshire and Peterborough; Presencial; GBP 25.000 - 30.000; Jornada completa

Descripción de la vacante

Peasgood & Skeates, part of Daniel Robinson & Sons, seeks an experienced Receptionist for our Cambridge office. You will be the first point of contact for families, providing a welcoming, supportive environment while coordinating admin to keep the branch running smoothly.

The role requires excellent organisational skills, emotional intelligence and a professional, discreet telephone manner, with the ability to handle sensitive situations calmly.

Formación

• Experience as receptionist/front-of-house is essential.
• Strong verbal and written communication abilities.
• Empathetic telephone manner for distressed callers.
• Emotional intelligence to support grieving families.
• Excellent organisation and attention to detail.
• Ability to stay calm and manage priorities.

Responsabilidades

• Welcoming bereaved families and visitors with warmth and discretion.
• Handle telephone enquiries sensitively, including after a death.
• Arrange appointments, viewings and chapel of rest visits.
• Coordinate diaries and share information with Funeral Directors and others.
• Liaise with clergy, crematoria, cemeteries, doctors and suppliers.
• Prepare and maintain funeral paperwork and correspondence.
• Handle payments, invoices and account enquiries.
• Manage post, emails and general administration.
• Maintain reception, meeting rooms and public areas to a high standard.
• Provide broader administrative support as needed.
• Handle confidential information in line with GDPR.
• Support local community activities and fundraising.

Conocimientos

Reception/front-of-house

Verbal communication

Written communication

Empathy

Administrative skills

Organisational skills

Calm under pressure

IT literacy

Discretion

Customer service

Herramientas

Microsoft Office

Descripción del empleo

Peasgood & Skeates, part of Daniel Robinson & Sons, seeks an experienced Receptionist for our Cambridge office. You will be the first point of contact for families, providing a welcoming, supportive environment while coordinating admin to keep the branch running smoothly.

The role requires excellent organisational skills, emotional intelligence and a professional, discreet telephone manner, with the ability to handle sensitive situations calmly.