Funeral Arranger

THE SOUTHERN CO-OPERATIVE LIMITED; Portsmouth; Presencial; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20% colleague discount in retail

Health and dental cash plans

24/7 virtual GP and fitness discounts

Employee Assistance Programme

Life insurance and NEST pension

Financial wellbeing tools

Cycle-to-work and Electric Vehicle”

Training and development opportunities

Descripción de la vacante

THE SOUTHERN CO-OPERATIVE LIMITED is seeking a dedicated Funeral Arranger to support families with care, compassion and reassurance during a difficult time. Full training will be provided; no prior funeral experience needed.

You will guide families through choices, coordinate logistics and ensure every detail reflects the loved one’s wishes. You’ll work with colleagues and external partners to create meaningful funerals, attend to daily operations of the funeral home, and engage with local

Formación

• No previous funeral experience required.
• Must listen, communicate sensitively, stay organised and genuinely care about people.
• Able to build relationships and complete FCA-regulated training.

Responsabilidades

• Support families to arrange meaningful funerals, listening to wishes and guiding choices.
• Care for the deceased with dignity and respect, including daily checks.
• Support families visiting Reflection Rooms, making moments comfortable and personal.
• Help families choose memorials and provide aftercare.
• Complete funeral, memorial and client administration accurately.
• Manage day-to-day running of the funeral home: opening/closing, health & safety checks.
• Collaborate with colleagues, internal teams and suppliers to coordinate every detail.
• Complete FCA-regulated training to discuss pre-paid funeral plans.
• Build relationships in the local community and represent Funeralcare at events.

Conocimientos

Empathy

Communication

Organisational skills

Administrative skills

IT literacy

Resilience

Independent working

Willingness to learn

Driving licence

Herramientas

Microsoft Office

Descripción del empleo

Could you support someone through one of the most difficult moments of their life? As a Funeral Arranger, you'll support families with care, compassion and reassurance when they need it most. You'll listen, guide them through their choices and help create a funeral that feels personal and right for their loved one. No previous funeral experience is needed. What matters is your ability to listen, communicate sensitively, stay organised and genuinely care about people. We'll provide full training and support to help you build a rewarding career in funeral services.

What You'll Do

• Support families to arrange meaningful funerals, listening carefully to their wishes and guiding them through the choices available
• Care for the deceased entrusted to us, ensuring they are always treated with dignity and respect, including completing daily checks
• Support families visiting our Reflection Rooms, helping to make these important moments as comfortable and personal as possible
• Help families choose memorials and other ways to remember their loved one, as well as providing ongoing aftercare
• Complete funeral, memorial and client administration accurately and with attention to detail
• Take responsibility for the day-to-day running of the funeral home, including opening and closing, health and safety checks and maintaining high standards
• Work closely with colleagues, internal teams and external suppliers to make sure every detail of a funeral comes together
• Complete FCA-regulated training, enabling you to discuss and arrange pre-paid funeral plans
• Build relationships within your local community and represent Funeralcare at local events and activities, Any offer of employment will also be subject to meeting our pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). This includes satisfactory reference checks. Further information will be provided during the recruitment process.

Above all, we're looking for someone who wants to make a genuine difference to families experiencing the loss of someone they love.

You'll understand that there is no 'one size fits all' approach to saying goodbye. You'll take the time to understand each family, treating their individual wishes, beliefs and circumstances with care and respect.

What You'll Also Bring

• Genuine empathy, compassion and understanding
• Excellent communication skills and the confidence to have sensitive conversations
• Strong organisational skills and excellent attention to detail
• Good administrative skills
• Confidence using IT, including Microsoft Office
• Resilience and the ability to remain calm and professional during emotionally challenging situations
• The confidence to work independently in a funeral home
• A willingness to learn and develop within the funeral profession

Travel to other funeral homes will be required as part of your role and training. A full UK driving licence is desirable but not essential.

We're an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We're owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first. Our recruitment process

Benefits

• 20% colleague discount in our retail stores
• Health and dental cash plans
• 24/7 virtual GP and fitness discounts through Aviva DigiCare+ Workplace
• Employee Assistance Programme
• Life insurance and NEST pension
• Financial wellbeing tools
• Cycle-to-work and Electric Vehicle schemes
• Training and development opportunities to help you build your career

Recruitment Process

• Apply - submit your application online.
• Let's talk - if shortlisted, we'll contact you to arrange a telephone interview.
• Meet the team - if successful, we'll invite you to an on-site interview, with a tour of the funeral home and review your Eligibility to Work in the UK documentation.
• Next steps - we'll provide feedback and let you know what happens next.