Receptionist

Peasgood & Skeates; Cambridgeshire and Peterborough; Sur place; GBP 25 000 - 30 000; Plein temps

Résumé du poste

Peasgood & Skeates, part of Daniel Robinson & Sons, seeks an experienced Receptionist for our Cambridge office. You will be the first point of contact for families, providing a welcoming, supportive environment while coordinating admin to keep the branch running smoothly.

The role requires excellent organisational skills, emotional intelligence and a professional, discreet telephone manner, with the ability to handle sensitive situations calmly.

Qualifications

• Experience as receptionist/front-of-house is essential.
• Strong verbal and written communication abilities.
• Empathetic telephone manner for distressed callers.
• Emotional intelligence to support grieving families.
• Excellent organisation and attention to detail.
• Ability to stay calm and manage priorities.

Responsabilités

• Welcoming bereaved families and visitors with warmth and discretion.
• Handle telephone enquiries sensitively, including after a death.
• Arrange appointments, viewings and chapel of rest visits.
• Coordinate diaries and share information with Funeral Directors and others.
• Liaise with clergy, crematoria, cemeteries, doctors and suppliers.
• Prepare and maintain funeral paperwork and correspondence.
• Handle payments, invoices and account enquiries.
• Manage post, emails and general administration.
• Maintain reception, meeting rooms and public areas to a high standard.
• Provide broader administrative support as needed.
• Handle confidential information in line with GDPR.
• Support local community activities and fundraising.

Connaissances

Reception/front-of-house

Verbal communication

Written communication

Empathy

Administrative skills

Organisational skills

Calm under pressure

IT literacy

Discretion

Customer service

Outils

Microsoft Office

Description du poste

Receptionist

Location: Cambridge, CB5 8PA
Salary: £27,500 per annum
Contract: Full-time, permanent Office-based

Peasgood & Skeates, part of Daniel Robinson & Sons, is a long-established, family-owned independent funeral directors with a proud history of supporting families and communities across Essex, Cambridgeshire, Suffolk and the surrounding areas.

We are looking for an experienced and compassionate Receptionist to join our flagship Cambridge office.

This is a particularly important role. As the first point of contact for families visiting or calling us, you'll help create a welcoming, supportive environment while providing the administrative coordination that keeps the branch running smoothly.

It's much more than a traditional reception position. You'll need excellent organisational skills, emotional intelligence and the ability to remain calm and professional when dealing with sensitive situations.

What you'll be doing

• Welcoming bereaved families, visitors and members of the public with warmth, dignity and discretion.
• Handling telephone enquiries sensitively, including initial calls following a death.
• Arranging appointments, viewings and chapel of rest visits.
• Coordinating diaries and sharing information between families, Funeral Directors and external contacts.
• Liaising with clergy, celebrants, crematoria, cemeteries, doctors, coroners, florists and other suppliers.
• Preparing and maintaining funeral paperwork, records and correspondence accurately.
• Handling payments, invoices and account enquiries.
• Managing incoming and outgoing post, emails and general administration.
• Maintaining reception, meeting rooms and public areas to a high standard.
• Providing wider administrative and branch support when required.
• Handling confidential information responsibly and in line with GDPR and company procedures.
• Supporting local community activities, events and fundraising where needed.

What we’re looking for

Essential:

• Proven experience in a receptionist or front-of-house role.
• Excellent verbal and written communication skills.
• A warm, professional and empathetic telephone manner.
• The emotional intelligence to support people who may be distressed or grieving.
• Strong administration, organisation and attention to detail.
• The ability to remain calm and manage competing priorities
• Good IT skills, including Microsoft Office, and confidence learning new systems.
• Discretion, integrity and professionalism.
• A smart and professional appearance and manner.
• A flexible, helpful approach and a genuine commitment to excellent customer service.

Desirable:

• At least one year's experience in a funeral directors' reception or similar role.
• Previous experience within the funeral industry.
• Knowledge of Cambridge and the surrounding area.
• Experience liaising with funeral-related organisations and third parties.
• Experience in another client-facing role involving sensitive or emotionally challenging situations.
• A full UK driving licence.
• A role that makes a difference

This is an opportunity to make a genuine difference to families during some of the most difficult moments of their lives. You'll be joining a well-established family business where compassion, professionalism and the quality of service provided to the local community really matter.

The role can be emotionally demanding, and you may occasionally come into contact with the deceased. We therefore ask applicants to consider this carefully before applying.