Receptionist

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 31,000 - 32,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is recruiting a Theatre Receptionist in the Operating Theatre at Epsom Hospital. This full-time substantive vacancy offers 37.5 hours per week with a permanent contract and a salary of £30,630–£32,346 per year, including HCAS.

Based in theatres, you will provide administrative and clerical support, be the first point of contact for patients, and help ensure efficient patient pathways and high-quality care.

Qualifications

• GCSE English at grade C or above.
• ECDL or equivalent.
• NVQ level 3 in Business Administration or Customer Care or equivalent.

Responsibilities

• Support high-quality patient care through administrative and clerical duties and continuous improvement.
• Based in theatres, act as the point of contact for all patient-related administrative issues in the department.
• Provide a patient-focused service that supports clinical staff in efficient, integrated pathways and right-place care.
• Ensure high levels of patient care and clinician satisfaction by being accessible, customer-focused and knowledgeable.

Skills

Prioritise tasks

Computer literacy

Confidentiality & data protection

Interpersonal communication

Prioritise workload

Elevate complaints

Education

GCSE English (C) or above

ECDL

NVQ level 3 in Business Admin/Customer Care

Job description

Main area Planned Care Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 343-8310850-B4

Site Epsom Hospital Town Epsom Salary £30,630 - £32,346 pa incl HCAS Outer pro rata Salary period Yearly Closing 05/11/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Theatre Receptionist

A full-time substantive vacancy has arisen for a receptionist within the Operating Theatre department at Epsom Hospital.

Main duties of the job

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in theatres, the post holder will be the point of contact for all administrative and clerical issues relating to patients within the department.

The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are able to be treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above.
• ECDL or equivalent.
• NVQ level 3 in Business Administration or Customer Care or equivalent.

Experience

• Knowledge of a full range of IT/Patient administration systems
• Experience of customer care
• Knowledge of patient administration work in a healthcare setting

Skills

• The ability to prioritise tasks effectively with some direction
• Computer literate, with experience of using a keyboard
• Knowledge of confidentiality and data protection principles
• Demonstrates interpersonal, verbal and written communication skills
• Evidence of ability to prioritise workload with some direction
• Able to identify when to seek advice and elevate complaints/problems

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification , as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date , please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.