Outpatient Clerk

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 21,000 - 31,000; Full time

Job summary

Epsom and St Helier University Hospitals is looking for an Outpatient Clerk to provide essential administrative support to the outpatient service. You will coordinate clinics, manage appointments, maintain patient records, and communicate with patients and clinical staff to ensure a smooth service.

The post holder will work with clinicians and the wider admin team to support timely patient care, meet performance standards and regulatory requirements, and contribute to a patient-focused service.

Qualifications

• Experience of customer care.
• Ability to prioritise tasks with some direction.
• Computer literate, with experience using a keyboard.

Responsibilities

• Book and manage patient appointments and update records.
• Process referrals and communicate with patients and clinical teams.

Skills

Customer care

Prioritising tasks

Teamwork

Tools

Excel

Job description

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The Outpatient Clerk provides essential administrative support to the outpatient service, ensuring clinics are efficiently coordinated and patients receive a safe, timely and effective service. The role involves managing appointments, booking and cancelling clinics, maintaining accurate patient records, communicating with patients and supporting clinical staff. The postholder will work closely with clinicians and the wider administrative team to ensure outpatient pathways run smoothly, support timely patient care and contribute to meeting departmental performance and regulatory requirements.

Main duties of the job

The Outpatient Clerk will provide efficient administrative support to outpatient clinics, including booking and managing patient appointments, updating patient records, processing referrals and communicating with patients and clinical teams. The role will ensure accurate and timely administration, support the smooth running of clinics, and contribute to delivering a safe, responsive and patient-focused service.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********

Person specification

Experience

• Experience of customer care.

Knowledge

• The ability to prioritise tasks effectively with some direction.


• Computer literate, with experience of using a keyboard.


• Knowledge of databases, spreadsheets e.g. Excel or similar applications.

Personal

• Proactive within scope of role.


• Team player with collegial working style and willingness to share responsibility


• Committed to a “Patient/Client First” philosophy.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification , as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date , please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.