Outpatients Clinic Co-ordinator

Epsom and St Helier University Hospitals; Carshalton; Presencial; GBP 31 000 - 32 000; Tempo integral

Resumo da oferta

Epsom and St Helier Hospitals is recruiting an Outpatients Clinic Co-ordinator (Band 3) on a fixed-term 12-month contract, full time 37.5 hours per week, based at St Helier Hospital and Epsom General Hospital.

You will greet patients and visitors, manage appointment bookings, support telephone and video consultations, direct patients to diagnostics, and ensure data entry and admin tasks are completed accurately each day.

Qualificações

• GCSE English and Maths
• Business and Administration Level 3 NVQ
• Customer Service Training

Responsabilidades

• Provide efficient reception service
• Greet patients and visitors professionally
• Manage appointment bookings and follow-ups
• Direct patients to departments for tests
• Ensure data entry and admin tasks are completed daily
• Liaise with clinicians and nurses to resolve issues

Conhecimentos

Customer service

IT skills

Communication

People skills

Formação académica

GCSE English and Maths

Admin Level 3 NVQ

Ferramentas

PAS

Descrição da oferta de emprego

Site St Helier Hospital & Epsom General Hospital Town Carshalton Salary £30,630 - £32,346 Pa incl HCAS Outer pro rata Salary period Yearly Closing 05/11/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Outpatients Clinic Co-ordinator

Band 3 - Fixed Term - 12 months, Full Time -37.50 hours per week

We are looking for enthusiastic individuals to join our team in the Outpatients Department as Clinic Co-ordinators.
The post holders will be part of a team that greets patients as they arrive in the Outpatient area for outpatient appointments across the Trust. They will deal with patients/relatives enquiries regarding appointments and book follow up appointments before they leave the hospital.

Interview Date - TBC

Main duties of the job

To provide an efficient, effective and positive reception service; to greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner. He/she will offer a choice of dates and times for appointments. They will also offer a service to patients having telephone or video conference appointments and ensure they are able to access the systems and are able to speak to the clinicians in a timely manner. They will also direct patients attending in person to other departments for diagnostic tests. They will ensure all admin processes are followed and all data entry is completed on a daily basis. They will liaise with clinicians and nurses in clinic on a regular basis and resolve any issues as they arise.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ
• Customer Service Training

Experience

• Clerical / administrative experience
• Experience of dealing with the public, both on the telephone and in person
• Computer literate, with experience of using a keyboard
• Experience of using a Patient Administration

Knowledge and Skills

• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Confidence to handle difficult conversations
• Good IT skills including Microsoft packages
• Knowledge of PAS and NHS in general
• Working knowledge of outpatient policies and procedures

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.