Assistant Patient Pathway Co-Coordinator

Kingston Hospital; Royal Borough of Kingston upon Thames; Sur place; GBP 31 000 - 32 000; Plein temps

Résumé du poste

Kingston Hospital is seeking an Assistant Patient Pathway Co-Coordinator (Band 3) to support the patient journey from referral to discharge. The role is based at Kingston Hospital and involves administrative management within a multidisciplinary team.

You will log referrals, schedule appointments, manage outpatient and theatre capacity, and ensure timely pathways with SOP-driven processes. The post emphasizes patient and clinician satisfaction and flexible NHS working arrangements.

Qualifications

• Customer service experience.
• Admin experience.
• Ophthalmology experience.
• NHS or equivalent health care experience.

Responsabilités

• Process and log all referrals in line with Trust Access Policy and specialty SOP.
• To use the 18weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• Schedule new and follow up appointments with the most appropriate clinician, ensuring capacity is proactively and efficiently used.
• Schedule elective admissions, contacting patients offering them a choice of admission dates and agree with them the date of admission.
• Manage and monitor outpatient and theatre scheduling making best use of capacity.

Connaissances

Customer Service

Admin Experience

Ophthalmology experience

NHS experience

Description du poste

Assistant Patient Pathway Co-Coordinator

Band 3

Main area Admin Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 396-8291096-DE-GV-Y

Site Kingston Hospital Town Kingston Salary £30,630 - £32,346 Pro rata, pa, incl. HCAS Salary period Yearly Closing 04/11/2026 23:59

Home, community, hospital

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge,
ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP’s) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

• Process and log all referrals in line with Trust Access Policy and specialty SOP
• To use the 18weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager
• Schedule elective admissions, contacting patients offering them a choice of admission dates and agree with them the date of admission
• Manage and monitor outpatient and theatre scheduling making best use of capacity

Continued on attached JD...

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Detailed job description and main responsibilities

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Admin

• Customer Service experience
• Admin Experience
• Ophthalmology experience
• NHS or equivalent healthcare experience

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

References

Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.